Joviann Calhoun

• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Provided training and guidance to new Account Managers.
• Managed multiple accounts simultaneously while meeting deadlines.
• Resolved customer complaints in a timely manner.
• Developed strategies to increase revenue from existing accounts.
• Presented product features and advantages to potential customers during sales meetings.
• Acted as main point of contact in matters relating to client concerns and needs.
• Manage and Collect payments for accounts balances.
• Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 25%.

• Working with the Logistics Manager to create plans to optimize efficiency and productivity for flow of parts through their lifecycle; tracking inventory location, movement, age, and turns.
• Managed staff schedules, workloads, and task deadlines.
• Tracked budget expenses related to each project activity.
• Drove Box Truck when needed
• Regular and ongoing communications with vendors to resolve issues and help them understand our business requirements necessitates a high level communicator.
• Determines financial consequences of alternative methods, plans and strategies.
• Maintained records of all shipments including tracking numbers and other pertinent information while being responsible for loading and unloading shipments and transporting parts between different locations.
• Ensured that all legal paperwork was completed correctly before dispatching vehicles.
• Obtained and secured new leads for business while also maintaining existing relationships to help expand clients/vendors.
• Maintained vehicle logs, precise records of all commodities going in and out of company,records of cargo or billing statements in accordance with regulations.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Work with Procurement and Hardware Engineering to purchase new parts and interface directly with vendors to process RMAs and receive replacements

•Logistics Associates receive parts, maintain inventory, and check-out parts as needed to Datacenter Technicians and Engineers

• Work overtime as needed by the business

• Reviewed and evaluated existing policies, procedures, and documents to ensure audit compliance and compliance with applicable laws and regulations.
• Tracked assignment completion to provide weekly metrics to compliance manager.
• Researches, evaluates, and makes recommendations relating to system processes & procedures/controls.
• Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
• Gathers, interprets, and evaluates financial information, prepare monthly closing entries for multiple companies' books of records.
• Examined budget estimates for completeness, accuracy and conformance with procedures and regulations.
• Reconciles under construction and expense accounts along with the associated activities and processing
• Developed and maintained relationships with vendors to ensure timely delivery of materials.
• Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics..
• Partners with clients to monitor and support projects to ensure they remain active.

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