Jovie Ann Moore

* Issue Driver's License, motor vehicle, mobile homes and vessels titles.

* Administer computer test for Class E and CDL with endorsement.

* Review and process immigration documents and Dealer paperwork.

* Confident on reporting and doing IMS.

* Administer driving exam road tests.

* Collect, process and issue receipts of payments for taxes, fees and bills.

* Promptly answer inquiries from the public through extensive research and provision of information regarding fees, bills, permits, registrations, tags, and related matters.

* Carry out a variety of administrative duties, such as balancing daily cash receipts; filing correspondence and documents; and typing forms, letters, and correspondence.

* Record, validate, and retrieve data using computer.

• Document Preparation and Review
• Create documents for routine motor vehicle registration and tag renewals, animal, hunting and fishing, animal license/citation, parking permit/citation, property taxes, local business taxes, and disabled placard
• Employ keen attention to detail in reviewing and ensuring accuracy and completeness of application forms
• Record, validate, and retrieve data using computer terminals
• Billing and Collection
• Collect, process, and issue receipts of payments for taxes, fees and bills
• Promptly answer inquiries from the public through extensive research and provision of information regarding fees, permits, registrations, tags, and related matters
• Administrative Support
• Carry out a variety of administrative duties, such as balancing daily cash receipts; filing correspondence and documents; and typing forms, letters, and correspondence
• Proficiently utilize standard office equipment in accomplishing tasks, such as personal computers using word processing, spreadsheet, database, and other related software, scanners, validators, microfilm equipment, calculators, and adding machines

• Customer Service
• Demonstrate a friendly and professional manner in greeting and assisting hotel guests to appropriate rooms
• Verify customer credits and develop payment terms for their accommodation while confirming reservations
• Evaluated guests accounts and charges during checkout procedures
• Provide excellent customer service in addressing queries on hotel services, guest registration, and travel
• Receive mail and packages from USPS, UPS and FED, while contacting and notifying guests about package or mail arrival
• Records Maintenance, Billing, and Collection
• Ensure accuracy of records for available rooms and guests accounts through computers
• Arrange tours, taxis, and/or restaurant reservations for guests
• Billing and Collection
• Take charge of calculating bills, collecting payments, and making necessary changes for guests
• Post charges for rooms, foods, liquors, and telephones in the computer
• Problem Identification and Communication
• Communicate guests report problems to Housekeeping and Maintenance staff
• Document guests comments and complaints and refer customers to managers as required

• Operations Oversight
• Validated and maintained equipment to ensure proper working order
• Managed all in-house services such as laundries, maintenance and repair, dry cleaning, and valet services
• Picked appropriate cleaning materials for different types of linens, furniture, flooring, and surfaces
• Created and implemented operational standards and procedures for the departments supervised
• Staff Management and Policy Development
• Coordinated with staff in resolving performance and personnel problems, as well as in discussing company policies
• Informed staff on work policies and procedures and equipment maintenance and utilization
• Conducted inspection of personnel tasks to ensure adherence to specifications and established standards
• Problem/Complaint Resolution
• Performed in-depth investigation of service and equipment complaints while developing corrective action

• Executive Support
• Acted as private dining attendant for the President of Kosovo and the owner of the Mabetex Project Engineering
• Delivered excellent services to all VIPs, such as ambassadors and politicians
• Customer Service
• Supervised food and beverages services for over 300 guests nightly