Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jovien Hamilton

Tallahassee,FL

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty, notably at Hansel Recreation Center. Excelled in resolving high-stress disputes and improving service delivery through critical thinking and active listening. Demonstrated problem-solving abilities led to significant positive feedback and repeat business, showcasing a blend of hard and soft skills essential for customer-centric roles.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Hansel Recreation Center
09.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

Vans Off The Wall
06.2021 - 11.2022
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Online Grocery Associate

Walmart
06.2020 - 08.2021
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.

Education

High School Diploma -

St.Augustine High School
Saint Augustine, FL

Associate of Arts - Public Relations

Florida Agricultural And Mechanical University
Tallahassee, FL
12.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

English
Full Professional

Timeline

Customer Service Representative

Hansel Recreation Center
09.2023 - 05.2024

Customer Service Representative

Vans Off The Wall
06.2021 - 11.2022

Online Grocery Associate

Walmart
06.2020 - 08.2021

High School Diploma -

St.Augustine High School

Associate of Arts - Public Relations

Florida Agricultural And Mechanical University
Jovien Hamilton