Jozef Plumaj
Tuzi
Summary
Motivated and adaptable student graduating in May 2025 with a Bachelor of Science in International Hospitality and Service Management from RIT Croatia. Tech-savvy and multilingual, with a strong interest in human resources and team development. Recipient of the competitive 2018/2019 FLEX scholarship, awarded by the U.S. Department of State for academic excellence and leadership. Experienced in fast-paced restaurant environments, bringing hands-on understanding of frontline operations and employee dynamics. Eager to contribute to KFC’s people-first culture through strong communication, problem-solving, and organizational skills.
Overview
2
2
years of professional experience
Work History
Server
Maslina Resort
Hvar
05.2024 - 09.2024
- Delivered food orders promptly and courteously.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted customers, answered questions and recommended specials to increase profits.
- Implemented feedback from customers to improve service quality and menu offerings.
Macroeconomics Teacher Assistant
RIT Croatia
Dubrovnik
01.2024 - 05.2024
- Provided one-on-one support for special needs students.
- Provided one-on-one support to students requiring additional assistance.
- Encouraged students to take an active role in their own learning process.
- Adapted teaching methods and instructional materials to meet the varying needs of individual students.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Explained class procedures, lab policies and important dates.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Monitored student progress and provided feedback to both students and teachers.
Server
The Ritz Carlton Lake Tahoe
Truckee
06.2023 - 09.2023
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Implemented feedback from customers to improve service quality and menu offerings.
- Addressed complaints to kitchen staff and served replacement items.
Salesman
Beach Rider
Myrtle Beach
06.2022 - 09.2022
- Prepared and delivered appropriate presentations on products and services.
- Collaborated with team members to develop effective sales plans.
- Replenished and arranged items to maintain appearance.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Educated customers about products and services offered by the company.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Negotiated deals and handled complaints or objections.
- Greeted and assisted customers to foster positive experiences.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Identified customer needs by asking questions and advising on best solutions.
Education
Bachelor of Science - Service Management
RIT Croatia
Dubrovnik05-2025
Skills
- Customer service and support
- Sales strategies
- Relationship management
- Team collaboration
- Problem solving
- Foreign language proficiency
- Multitasking skills
- Analytical abilities
- Technical proficiency
- Microsoft Office expertise
- Basic design and editing skills
- Adaptability
Languages
Serbian
First Language
English
Proficient (C2)
C2
Albanian
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
Accomplishments
- FLEX 18/19 scholarship award
- High School 'Luča' Award for Academic Excellence
- Don Bosco Center volunteer
References
References available upon request.
Timeline
Server
Maslina Resort
05.2024 - 09.2024
Macroeconomics Teacher Assistant
RIT Croatia
01.2024 - 05.2024
Server
The Ritz Carlton Lake Tahoe
06.2023 - 09.2023
Salesman
Beach Rider
06.2022 - 09.2022
Bachelor of Science - Service Management
RIT Croatia
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