Jovita Lawrence
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Logical Financial Counselor with extensive history of speaking with patients, physicians and insurance company representatives. Efficient professional with more than 10 years of experience obtaining pre-admission paperwork, counseling patients and developing effective payment plans for healthcare services. Business-minded Financial Counselor known for successfully managing high level of patient accounts. Determined employee with over 10 years of experience processing financial forms and obtaining referrals and other health documentation. Remains calm and poised in all types of situations.
Overview
8
8
years of professional experience
Work History
Financial Counselor
Advanced Recovery System
04.2023 - 08.2024
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Documented details regarding contact with patients, providers and other individuals in system.
Precertification Specialist
Alliance Spine and Pain Center
04.2022 - 04.2023
- Contributed extensively to departmental goals through consistent achievement of individual performance benchmarks related to precertification accuracy and timeliness.
- Facilitated successful appeals for denied services by providing detailed documentation supporting medical necessity as required by insurers.
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
- Enhanced interdepartmental collaboration through effective communication with case managers, physicians, and billing departments.
Insurance Specialist/Lead Front Desk Coordinator
CMS Rehabilitation
09.2021 - 04.2022
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Precertification/New Patient Referral Coordinator
Georgia Urology
11.2017 - 11.2019
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Conducted regular audits of referral files, identifying areas for improvement and implementing corrective actions as needed.
- Contributed to team success by assisting colleagues with complex referral cases when needed.
- Managed a high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Medical Records Manager
Progressive Medical Center
10.2016 - 10.2017
- Optimized workflow by implementing efficient filing systems that allowed for quicker retrieval of pertinent medical information.
- Improved patient care by efficiently managing and organizing medical records for easy access and retrieval.
- Reduced turnaround time for record requests by implementing an online request system that streamlined the process for patients and providers alike.
- Created standard operating procedures to maintain consistency in record-keeping practices throughout the organization.
- Ensured compliance with healthcare regulations by conducting regular audits of medical records and implementing corrective actions when necessary.
Education
Specialize Associates Degree - Health Information Specialist
Sanford Brown College
Atlanta, GA08.2000
No Degree - Medical Assistant
Everest College
Atlanta, GA09.1998
High School Diploma -
Alonzo A Crim
Atlanta, GA06.1997
Skills
- Insurance Verification
- Relationships and rapport
- Cash Flow Management
- Patient Counseling
- Professional relationship building
- Payment Negotiation
- Cash Handling
- Client relationship
Timeline
Financial Counselor
Advanced Recovery System
04.2023 - 08.2024
Precertification Specialist
Alliance Spine and Pain Center
04.2022 - 04.2023
Insurance Specialist/Lead Front Desk Coordinator
CMS Rehabilitation
09.2021 - 04.2022
Precertification/New Patient Referral Coordinator
Georgia Urology
11.2017 - 11.2019
Medical Records Manager
Progressive Medical Center
10.2016 - 10.2017
Specialize Associates Degree - Health Information Specialist
Sanford Brown College
No Degree - Medical Assistant
Everest College
High School Diploma -
Alonzo A Crim
Similar Profiles
Angela WeeksAngela Weeks
Charge Nurse /Addiction Medicine RN at Recovery Village Cherry Hill @ Cooper (Advanced Recovery Systems)Charge Nurse /Addiction Medicine RN at Recovery Village Cherry Hill @ Cooper (Advanced Recovery Systems)
Leigh MinterLeigh Minter
Business Development Intake Coordinator at Advanced Recovery SystemsBusiness Development Intake Coordinator at Advanced Recovery Systems
Jodi RussoJodi Russo
Senior Executive Director of Operations at Advanced Recovery SystemsSenior Executive Director of Operations at Advanced Recovery Systems