Jovita Medina
Nampa,ID
Summary
Proven expertise in patient confidentiality and insurance verification, honed at Terry Reilly Health Services. Excelled in creating supportive environments and resolving complaints with empathy, leading to increased patient loyalty. Demonstrated ability to manage high call volumes and prioritize tasks effectively, showcasing strong organizational and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Patient Services Representative
Terry Reilly Health Services
12.2019 - 09.2024
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Childcare Assistant
Amies Day Care
03.2013 - 09.2018
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
Childcare Assistant
TLC Daycare
09.2009 - 11.2012
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Teacher Aid
Nampa School District
07.2006 - 08.2008
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
GED -
Pharr Vocational School
Pharr, TX05-1990
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Representative
Terry Reilly Health Services
12.2019 - 09.2024
Childcare Assistant
Amies Day Care
03.2013 - 09.2018
Childcare Assistant
TLC Daycare
09.2009 - 11.2012
Teacher Aid
Nampa School District
07.2006 - 08.2008
GED -
Pharr Vocational School
Similar Profiles
Cynthia VillegasCynthia Villegas
Dental Assistant at Terry Reilly Health ServicesDental Assistant at Terry Reilly Health Services
Jessica GonzagaJessica Gonzaga
Certified Medical Assistant at Terry Reilly Health ServicesCertified Medical Assistant at Terry Reilly Health Services
Jennifer PizanaJennifer Pizana
Patient Access Specialist at Terry Reilly Health ServicesPatient Access Specialist at Terry Reilly Health Services