Jovita Torres
Lamont,CA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Family Resource Center Receptionist
Lamont Elementary School District
06.2023 - Current
- Managed front desk operations, ensuring seamless visitor check-in and communication.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Office Clerk
Boys and Girls Club of Kern County
05.2021 - 10.2023
- Managed daily office operations, ensuring efficient workflow and organization.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
Activity Leader
Boys and Girls Club of Kern County
08.2015 - 05.2021
- Assisted in organizing and executing engaging activities for diverse groups.
- Supported team in maintaining safe and inclusive environment.
- Learned and applied activity planning techniques to enhance participant experience.
- Collaborated with colleagues to ensure seamless event coordination.
- Kept activity rooms and equipment organized and clean.
- Organized activities for students and created welcoming and supportive environment to encourage participation.
- Maintained accurate records of attendance, accidents or incidents, ensuring regulatory compliance at all times.
Education
High School Diploma -
Nueva High School
Lamont, CASkills
- Proficient in organizing tasks
- Prioritization and scheduling
- Professional telephone etiquette
- Accurate data entry
- Client relationship management
- Efficient appointment management
- Effective team engagement
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Family Resource Center Receptionist
Lamont Elementary School District
06.2023 - Current
Office Clerk
Boys and Girls Club of Kern County
05.2021 - 10.2023
Activity Leader
Boys and Girls Club of Kern County
08.2015 - 05.2021
High School Diploma -
Nueva High School
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