Jovon AUSTIN
Anna,TX
Summary
Compassionate and highly adaptable Certified Patient Care Technician (PCT/CNA) with over 2 years of healthcare experience, including 1+ year in an acute care trauma level II hospital Float Pool and previous experience as a Senior Phlebotomist. Experienced providing exceptional patient care across Progressive Care (PCU), Clinical Decision Unit (CDU), Emergency Department, Medical-Surgical, Orthopedics, Dialysis, Rehabilitation, and Geriatric Behavioral Health units. Recognized for quickly adapting to new environments, supporting multidisciplinary healthcare teams, and delivering safe, patient-centered care for diverse populations. Proficient in telemetry monitoring, post-operative care, Foley catheter care, tracheostomy care, NG tube care, wound care assistance, EKGs, venipuncture, specimen collection, Hoyer lift transfers, restraint monitoring, and caring for stroke, sepsis, cardiac, orthopedic, and dialysis patients. BLS certified with a passion for expanding into pediatric acute care and travel healthcare.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Float Pool Patient Care Technician / Patient Safety Attendant
Medical City McKinney
McKinney, USA
07.2024 - Current
- Deliver high-quality direct patient care across multiple specialty units while adapting quickly to changing patient assignments and staffing needs.
- Provide care for telemetry, cardiac, stroke, sepsis, post-operative, orthopedic, dialysis, behavioral health, rehabilitation, and emergency patients.
- Perform and document vital signs, blood glucose monitoring, intake/output, daily weights, and patient observations in the electronic medical record.
- Assist with bathing, dressing, toileting, feeding, repositioning, ambulation, and mobility while promoting patient dignity and independence.
- Foley catheter care, bladder scanning, straight catheterization, tracheostomy care, NG tube care, ostomy care, wound care, and specimen collection.
- Perform 12-lead EKGs and assist with continuous telemetry monitoring while promptly communicating changes in patient condition.
- Safely transfer patients using Hoyer lifts, Sara Stedy devices, gait belts, wheelchairs, and stretchers.
- Maintain infection prevention, fall precautions, safety suicide precautions, restraint monitoring, and one-to-one patient observation.
- Collaborate with nurses, physicians, respiratory therapists, dialysis teams, rehabilitation specialists, and multidisciplinary healthcare professionals to ensure excellent patient outcomes.
Senior Phlebotomist
BioLife Plasma Services
01.2024 - 04.2025
- Performed high-volume venipuncture, capillary punctures, arterial blood collection, patient assessments, and vital signs.
- Managed donor reactions while ensuring patient safety and quality care.
- Maintained laboratory quality standards, infection control, HIPAA compliance, and accurate specimen processing.
- Educated patients on collection procedures and helped reduce anxiety through compassionate communication.
- Assisted with inventory management and onboarding/training of new staff.
Front Desk- Supervisor
StretchLab
06.2024 - 09.2024
- Coordinated patient scheduling, insurance verification, registration, and provider communication.
- Maintained confidential patient records and ensured efficient clinic workflow.
- Delivered exceptional customer service while supporting daily operations.
Retail Sales Associate
The Walt Disney Company Disney Cruise Line
01.2020 - 04.2023
- Delivered a magically exceptional guest experiences in a fast-paced international environment for the family with a direct focus on children.
- Managed appointments, inventory, and daily operations while maintaining Disney's renowned customer service standards.
- Participated in emergency preparedness drills and shipboard safety procedures.
Merchandise Intern
Walt Disney World College Program
- Strengthened leadership, communication, and teamwork skills through Disney's professional development program.
- Collaborated with leadership teams to improve operational efficiency and guest satisfaction.
Education
Certified Patient Care Technician/Assistant -
National Healthcareer Association (NHA)
04-2026
Basic Life Support (CPR And AED)
Dallas, TX04-2026
Baylor University - Fashion Merchandising
Baylor University
Tyler Junior College - Business Administration
Tyler Junior College
Skills
- Acute Care
- Float Pool
- Progressive Care (PCU)
- Clinical Decision Unit (CDU)
- Medical-Surgical
- Emergency Department
- Orthopedics
- Dialysis
- Rehabilitation
- Geriatric Behavioral Health
- Telemetry Monitoring
- Cardiac Monitoring
- Activities of Daily Living (ADLs)
- Patient Observation
- Vital Signs
- Blood Glucose Monitoring
- Intake & Output
- Venipuncture
- Phlebotomy
- Specimen Collection
- 12-Lead EKG
- Foley Catheter Care
- Straight Catheterization
- Bladder Scanning
- NG Tube Care
- Tracheostomy Care
- Ostomy Care
- Wound Care Assistance
- Hoyer Lift
- Sara Stedy
- Safe Patient Transfers
- Fall Prevention
- Restraint Monitoring
- Post-Operative Care
- Stroke Care
- Sepsis Care
- Cardiac Care
- Infection Prevention
- Electronic Medical Records (Epic/Cerner if applicable)
- Patient & Family Education
- Team collaboration
Certification
- Certified Patient Care Technician/Assistant (NHA)
- Basic Life Support (BLS) - CPR/AED
- HIPAA Compliant
- Infection Prevention & Patient Safety
Professional Highlights
- 2+ Years of Healthcare Experience
- Acute Care Hospital Experience
- Float Pool Technician
- Multi-Specialty Unit Experience
- PCU & Telemetry Experience
- Emergency Department Experience
- Senior Phlebotomist Experience
- Strong Interdisciplinary Collaboration
- Adaptable to New Clinical Environments
- Passion for Pediatric Healthcare
- Willing to Travel Nationwide
Timeline
Float Pool Patient Care Technician / Patient Safety Attendant
Medical City McKinney
07.2024 - Current
Front Desk- Supervisor
StretchLab
06.2024 - 09.2024
Senior Phlebotomist
BioLife Plasma Services
01.2024 - 04.2025
Retail Sales Associate
The Walt Disney Company Disney Cruise Line
01.2020 - 04.2023
Merchandise Intern
Walt Disney World College Program
Certified Patient Care Technician/Assistant -
National Healthcareer Association (NHA)
Basic Life Support (CPR And AED)
Baylor University - Fashion Merchandising
Baylor University
Tyler Junior College - Business Administration
Tyler Junior College