Open To Work
Jovon Harris
Ocala
Work Preference
Summary
Accomplished professional specializing in claims management and investigations across multiple sectors, including insurance and tax. Demonstrates exceptional analytical thinking and problem-solving abilities, ensuring precise documentation, regulatory compliance, and a commitment to maintaining client confidentiality.
Overview
28
28
years of professional experience
Work History
Tax Associate
H&R Block
Ocala
11.2024 - Current
- Assessed client needs and prepared accurate tax documents, ensuring compliance with regulatory guidelines to support client objectives.
- Clarified complex tax processes and requirements for clients, enhancing understanding and confidence in tax-related decisions.
- Served as primary contact for client inquiries, maintained detailed records, and ensured confidentiality and ethical standards in all communications.
Exam Specialist
Enterprise Holdings
Remote
01.2021 - 12.2022
- Conducted comprehensive investigations and interviews to gather critical information for effective claims resolution.
- Utilized multiple resources to investigate claims and identify recovery opportunities while adhering to established procedures.
- Evaluated potential injury and liability claims, identifying key claims organizations for timely notifications.
Police Dispatcher
Santa Fe College
Gainesville
01.2021 - 12.2021
- Managed emergency and non-emergency calls, verifying records and ensuring comprehensive documentation for accurate incident reporting.
- Facilitated critical communication between law enforcement and public, enhancing response coordination via in-person, phone, and radio interactions.
- Provided administrative support while maintaining accurate department records, ensuring effective database access and reliable record keeping.
Education Aide
Santa Fe College
Gainesville
01.2018 - 12.2019
- Supported students with technical equipment and software in computer labs, ensuring efficient operation and organized inventory management.
- Inspected equipment and documented resources utilized for student projects, facilitating effective resource allocation and tracking.
- Supported instructors with lesson planning and classroom management activities.
- Assisted students in understanding course materials and completing assignments.
- Organized educational resources and maintained an orderly classroom environment.
Damage Recovery Specialist
Enterprise Holdings
Gainesville
01.2009 - 12.2011
- Identified liable parties, negotiating settlements with claimants, attorneys, and insurance carriers to achieve favorable outcomes.
- Defended liability positions in arbitration, ensuring compliance with procedures while effectively representing company interests.
- Evaluated claim files to determine protections, ensuring accurate billing of responsible parties per policies and agreements.
Multi-line Claims Adjuster
USAA
Norfolk
01.2006 - 12.2008
- Investigated and evaluated property damage claims, identifying potential fraud to protect company interests.
- Adjusted automobile and property claims, analyzing reports and interviewing involved parties to assess liability and coverage.
- Negotiated settlements and arbitrated disputes, mentoring less experienced staff to enhance team expertise.
Auto Claims Adjuster II
CHUBB & Son
Chesapeake
01.2002 - 12.2006
- Handled personal and commercial auto claims, performing thorough investigations and loss analysis to expedite resolution.
- Maintained active file diaries, ensuring compliance with statutory and regulatory fair claims practices to support effective claims management.
- Managed outside vendors, addressing liability positions in arbitration forums to support claims outcomes.
Special Investigations Technician
USAA Insurance
Norfolk
01.1998 - 12.2002
- Generated reports monitoring fraudulent trends and coordinated with police and NICB to address fraud issues, enhancing overall fraud response.
- Provided technical support for fraud investigations, reviewing SIU referrals and collaborating with claims and underwriting teams.
- Ordered background and credit checks, served as witness during examinations, and assisted in fraud awareness training to improve detection and prevention efforts.
Education
Bachelor of Applied Science - Multimedia And Video Production Technology
Santa Fe College
Gainesville, FL12-2020
Associate of Science - Digital Media Technology
Santa Fe College
Gainesville, FL12-2018
Associate of Science -
Santa Fe College
Gainesville, FL12-2016
Skills
- Tax research
- Claims analysis
- Regulatory compliance
- Claims investigation
- Data analysis
- Attention to detail
- Analytical thinking
- Data entry
- Customer service
- Client consultation
- Written communication
- Problem solving
- Time management
- Tax research
Timeline
Tax Associate
H&R Block
11.2024 - Current
Exam Specialist
Enterprise Holdings
01.2021 - 12.2022
Police Dispatcher
Santa Fe College
01.2021 - 12.2021
Education Aide
Santa Fe College
01.2018 - 12.2019
Damage Recovery Specialist
Enterprise Holdings
01.2009 - 12.2011
Multi-line Claims Adjuster
USAA
01.2006 - 12.2008
Auto Claims Adjuster II
CHUBB & Son
01.2002 - 12.2006
Special Investigations Technician
USAA Insurance
01.1998 - 12.2002
Bachelor of Applied Science - Multimedia And Video Production Technology
Santa Fe College
Associate of Science - Digital Media Technology
Santa Fe College
Associate of Science -
Santa Fe College