Jovon Merricks
Fort Myers
Summary
Dynamic Lawn Care Technician at TruGreen with a strong work ethic and exceptional customer service skills. Enhanced client satisfaction through tailored lawn care solutions and effective communication. Proven ability in chemical application and time management, leading to increased customer retention and referrals. Committed to maintaining a safe and efficient work environment.
Overview
13
13
years of professional experience
Work History
Lawn Care Technician
TruGreen Lawn Care Service
03.2024 - 02.2025
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
- Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Developed lasting customer relationships and grew network over time.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Supported business development by offering exceptional service that led to referrals from satisfied customers.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
- Promoted company values through professional demeanor and following uniform guidelines during interactions with clients.
- Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
- Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.
- Enhanced teamwork by sharing expertise with colleagues regarding best practices in landscaping techniques.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Educated clients on best practices for maintaining their lawns between service visits, fostering long-term relationships.
- Removed debris and waste from outdoor areas.
Lead Mover
Callahan Brothers Moving and Storage
12.2018 - 08.2023
- Optimized scheduling processes, increasing team availability for additional projects.
- Coordinated closely with warehouse management to ensure efficient storage solutions for clients'' belongings.
- Built strong relationships with clients to ensure repeat business and positive referrals.
- Delivered exceptional customer service, addressing concerns promptly to maintain a high level of client satisfaction.
- Improved client satisfaction by ensuring timely and efficient relocation services.
- Exceeded performance targets consistently by implementing process improvements in packing and unpacking techniques.
- Enhanced safety standards, reducing workplace accidents through the implementation of training programs.
- Reduced damage claims through careful handling of fragile items and proper use of equipment.
- Followed safety protocols to prevent accidents and injuries.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Inspected items for damage and reported issues to supervisor for resolution.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Arranged items at destination according to customer requests and instructions.
- Communicated with customers courteously and professionally to drive satisfaction.
- Moved furniture and boxes using utility dolly and truck ramp.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
Driver Laborer
Custom Grounds
05.2012 - 09.2015
- Reduced fuel costs through effective route planning and adherence to speed limits.
- Improved route efficiency by conducting thorough vehicle inspections and maintaining accurate logs.
- Ensured vehicle safety with regular maintenance checks and immediate repairs when necessary.
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained clean work areas by removing debris, leaves, and branches from client properties.
- Enhanced property appearance through regular mowing, edging, and trimming of lawns.
- Developed strong relationships with clients through clear communication of services provided and project timelines.
- Contributed to a safe working environment by adhering to safety procedures during equipment operation and chemical applications.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Boosted curb appeal for client properties with meticulous lawn care services including mowing, edging, trimming, raking leaves, mulching beds.
- Ensured customer satisfaction with thorough attention to detail in all aspects of lawn maintenance tasks.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Achieved timely completion of assigned tasks through effective prioritization and efficient use of resources.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
- Maintained well-organized records of completed jobs, tracking progress, and billing information for each client account.
- Prevented damage to clients'' properties by identifying and rectifying potential hazards such as broken branches, uneven terrains.
- Improved lawn health by providing timely fertilization and weed control treatments.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Maintained gardening tools by replacing blades and fluids.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
Education
GED -
Dunbar High School
Fort Myers, FL06-2006
Skills
- Strong work ethic
- Customer service
- Driver's license
- Heavy lifting
- Chemical application
- Mowing techniques
- Fertilization application
- Jobsite safety
- Weed identification
- Team collaboration
- Landscaping plans
- Time management
- Strong communication skills
- Furniture moving
- Adaptable and flexible
- Materials handling and transport
- Heavy lifting expertise
- Truck loading and unloading
- Problem-solving skills
- Proper equipment usage
- Verbal and written communication
- Wrapping and boxing
- Packing expertise
- Decision-making
- Loading and unloading proficiency
- Workplace cleanliness maintenance
- Truck loading
- Scheduling proficiency
- Assembly and disassembly Know-how
- Clean driving record
- Hand truck maneuvering
- Job planning
- Packaging
- Resourcefulness
- Lift up to [number] pounds
- Route planning
- First aid training
- Inventory controls
- Active listening
- Critical thinking
- Relationship building
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Lawn Care Technician
TruGreen Lawn Care Service
03.2024 - 02.2025
Lead Mover
Callahan Brothers Moving and Storage
12.2018 - 08.2023
Driver Laborer
Custom Grounds
05.2012 - 09.2015
GED -
Dunbar High School
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