Jovon Reyes
New York,NY
Summary
Diligent employee with a solid background in hospitality and customer service. Successfully manages housekeeping tasks and supports maintenance activities, ensuring high standards of cleanliness and organization. Demonstrates strong attention to detail and effective communication skills in a fast-paced environment. Brings valuable experience in addressing and resolving customer issues effectively as a customer service professional. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent problem-solving skills.
Overview
15
15
years of professional experience
Work History
Doorman
Rudin Management
02.2022 - 04.2024
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Houseman
CIVILIAN Hotel
02.2020 - 12.2021
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
Houseman
The Mondrian
01.2019 - 01.2020
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Houseman
Tryp by Wyndham
01.2012 - 01.2018
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Kept building entryway glass clean and polished for professional presentation.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
PT Merchandiser
American Greetings
01.2012 - 12.2012
- Organizing and maintaining visual display
- Stock merchandise
- Take inventory
- Execute mark downs and replenishment
Sales Associate
Ricky's
01.2011 - 12.2012
- Maintain outstanding customer service and proper knowledge of merchandise/promotions
- Generate sales and loyal customers
- Assist customers on floor
- Handled various forms of payment and processed funds
Sales Associate/Inventory
Staples
01.2009 - 12.2009
- Assisted customers with merchandise
- Kept track of quantity of merchandise
- Alerted manager of inventory shortage
- Put together storage displays
- Organize merchandise throughout store
Education
High School Diploma -
LaGuardia Community College
Long Island City, NYHigh School Diploma -
South Brooklyn HS
Brooklyn, NYSkills
- Reliable
- Meticulous
- Organized
- Multitasking
- Time Management
- Problem Solving
- Patience
- Communication
Timeline
Doorman
Rudin Management
02.2022 - 04.2024
Houseman
CIVILIAN Hotel
02.2020 - 12.2021
Houseman
The Mondrian
01.2019 - 01.2020
Houseman
Tryp by Wyndham
01.2012 - 01.2018
PT Merchandiser
American Greetings
01.2012 - 12.2012
Sales Associate
Ricky's
01.2011 - 12.2012
Sales Associate/Inventory
Staples
01.2009 - 12.2009
High School Diploma -
LaGuardia Community College
High School Diploma -
South Brooklyn HS
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