Summary
Overview
Work History
Education
Skills
Timeline
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JOVONE MCMANUS

Charlotte,NC

Summary

Experienced in providing exceptional customer service, adept at ensuring customer satisfaction through efficient and friendly support. Possess deep understanding of customer service best practices, able to effectively resolve issues by leveraging extensive product and service knowledge. Proven track record of driving sales growth by addressing diverse customer needs and concerns.

Overview

9
9
years of professional experience

Work History

Client Service Representative

Financial Carrier Services
08.2024 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Administrative Assistant

VRC
10.2021 - 08.2024
  • Welcome greet and check in visitors and vendors provide badges
  • Operate multiline telephone system
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Organized weekly staff meetings and logged minutes for corporate records.

Customer Service Representative

Spectrum
03.2019 - 09.2021
  • Credit card payment processing
  • Report generation
  • Report creation
  • Courteous demeanor
  • Call center experience
  • Senior leadership support
  • Customer relations
  • Problem-solving abilities
  • High-energy attitude
  • Sales expertise
  • Inbound and outbound calling, Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Delivered service and support to each customer, paving way for future business opportunities
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Answered inbound calls per day and directed to designated individuals or departments.

Salesperson

Red Ventures
05.2018 - 03.2019
  • Brought motivation and energy to sales floor, creating positive and fun atmosphere
  • Gathered information from clients to create solutions that achieved business needs and desires
  • Offered coupons and special deals to increase quantity of customer spending
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
  • Maintained current store, product and promotional knowledge to drive consistent sales
  • Expanded client bases by offering exceptional customer service and telecommunication skills.

Customer Service Representative

Iqor
10.2016 - 04.2018
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Delivered service and support to each customer, paving way for future business opportunities.

Education

High School Diploma -

South Mecklenburg High School
Charlotte, NC
06.2012

Skills

  • Microsoft Office Suite
  • Appointment Coordination
  • Professional and Courteous
  • Strong Organizational Skills
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Microsoft Exchange
  • Salesforce CRM
  • Payment processing
  • Call center experience

Timeline

Client Service Representative

Financial Carrier Services
08.2024 - Current

Administrative Assistant

VRC
10.2021 - 08.2024

Customer Service Representative

Spectrum
03.2019 - 09.2021

Salesperson

Red Ventures
05.2018 - 03.2019

Customer Service Representative

Iqor
10.2016 - 04.2018

High School Diploma -

South Mecklenburg High School

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