Jovonne Roberson
Chicago,IL
Summary
Influential Human Resources Generalist with 4+ years of commensurate experience in talent acquisition, training & development, new hire regulation, and maintaining compliance and regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Chicago, IL
04.2023 - Current
- Accountable for performing day-to-day non-clinical pharmacy operations and administrative activities
- Measures and monitors trends and the impact of key HR metrics such as attendance, engagement, and employee performance to drive planning
- Accountable for technician hiring through an Applicant Tracking System (ATS) in addition to training new hires on how to cultivate patient relationships during their onboarding and continued employment
- Trains all employees on required compliance training for company, local, state and federal policies and laws
- Maintains databases and assignments, including regulatory compliance, while facilitating onboarding needs
Emerging Store Manager
Walgreens
Chicago, IL
08.2022 - 04.2023
- Managed the full-cycle onboarding process for recently hired employees
- Led the automation of new workflows and optimization presentations using the implemented HRIS system
- Completed succession planning to forecast staffing needs resulting in 2 internal promotions and 7 external hires
- Managed a direct reporting team of 12 employees
- Reviewed employee engagement surveys utilizing data to craft retention strategies
- Presented and implemented retention strategies that lead to a 15% decrease in the turnover rate
- Coached and improved store performance to over 10% from the previous year
Shift Lead
Walgreens
Chicago, IL
12.2020 - 08.2022
- Supported the full-cycle recruitment and negotiations with a retention of over 60% store employees
- Managed weekly scheduling of employees
- Completed quality assurance training for all employees
- Completed succession planning to forecast staffing needs resulting in 3 internal promotions and 5 external hires
Pharmacy Compliance Technician
Novos Patient Solutions
Chicago, IL
08.2018 - 11.2020
- Developed and delivered training for new
- Received a high volume of calls from patients, doctors, and patient advocates while providing quality customer service
- Analyzed and managed data within Salesforce
- Managed and trained employees on standard procedures to maintain compliance with policy, local, federal, and state regulations
Education
Master of Human Resource Management - Human Resource Management
Keller Graduate School of Management
Chicago, IL08-2019
Bachelor of Arts - Communication
Millikin University
Decatur, IL05-2016
Skills
- Talent Attrition
- People Analytics
- Policy & Strategy
- Full Lifecycle TA
- Conflict Resolution
- People Management
- Process Improvement
- Diversity & Inclusion
- Recruitment Pipelines
- Regulatory Compliance
- Employee Development
- Payroll & Compensation
- Employment Labor Laws
- Onboarding & Mentorship
- Complex Problem Solving
- Organizational Leadership
- Multitasking & Prioritization
Accomplishments
Applauded by the District Manager at Walgreens in 2022 for executing strategic talent acquisition, which led to being promoted to Emerging (assistant) Store Manager
Praised by the Store Manager for improving employee development leading to an increase in internal promotion in less than 2 years while supporting improved pharmacy service to customers
Certification
- Certified Pharmacy Technician (PTCB)
Technical Tools
- Kronos
- Salesforce
- Google Suite
- Microsoft Suite
- IBM Kenexa-Brassring
Timeline
Pharmacy Operations Manager
Walgreens
04.2023 - Current
Emerging Store Manager
Walgreens
08.2022 - 04.2023
Shift Lead
Walgreens
12.2020 - 08.2022
Pharmacy Compliance Technician
Novos Patient Solutions
08.2018 - 11.2020
Master of Human Resource Management - Human Resource Management
Keller Graduate School of Management
Bachelor of Arts - Communication
Millikin University