Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jovonne Wilson

Monroe,LA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Medicaid Analyst

State Of Louisiana
Monroe , LA
09.2019 - Current
  • Conducts interviews with clients and makes other necessary collateral contacts for verification in determining eligibility for Medicaid Programs.
  • Examines application packets for timeliness, completeness, and appropriateness prior to authorization of reimbursement.
  • Makes decisions on complex eligibility factors and determines the level of benefits for federal and state funded programs as a result of the rolldown procedure.
  • Interprets and applies complex federal, state, and agency policies for each program.
  • Conducts special investigations and compiles reports concerning fraud and location of absent parents.
  • Counsels and refers potentially eligible recipients or applicants to other agencies.
  • Contacts individuals, companies, businesses, local, state and federal agencies as needed to obtain or to verify information.
  • Records findings, recommendations, and services provided; completes case record forms and necessary correspondence in connection with assigned cases.

LOAN COLLECTION REPRESENTATIVE

Coast Professional Inc.
West Monroe , Louisiana
08.2018 - 09.2019
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.

Customer Service Representative

Vantage Health Plan, Inc.
Monroe, LA
02.2016 - 07.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Answered all member calls and inquiries
  • Insured callers are answered accurately and efficiently in allotted time frame
  • Documented call specifics in Call Tracking module
  • Responded to member and provider inquiries via email request with same day turn-around
  • Completed weekly breakdown of member, provider, and/or broker inquiry calls for auditing purposes
  • Reviewed weekly audits and provided to the member service representative by the member service auditor
  • Efficiently and accurately gathered and inputted patient/guarantor demographic and financial information; explained insurance benefits and informed of co-pays, deductibles and self-pay portions due •
  • Researched prescription drug issues
  • Assisted daily walk-in's

Operations Associate

JPMorgan Chase
Monroe, LA
08.2009 - 01.2016
  • Reviewed loans for accuracy and forwarded for processing
  • Scanned loans into WinCMSS software and routed to several locations as needed
  • Generated reports to check loans for errors before being forwarded to Quality Review
  • Assisted with updating and requesting archived files from Iron Mountain • Extensive Research on dated request
  • Employee addendums
  • Performed extensive research on dated loan request
  • Responsible for coordinating meetings with our offsite storage facility and process improvements
  • Retrieved Foreclosure and Bankruptcy files from Attorneys

Education

No Degree - Accountant

Grand Canyon University
Phoenix, AZ

No Degree - Vocal Music Education

University of Louisiana At Monroe
Monroe, LA

Certification - Phlebotomy

Unitech Training Academy - Lafayette
West Monroe, LA
07.2009

Skills

  • Effective communication skills
  • Documentation and paperwork
  • Program knowledge
  • Application Review
  • Multitasking Abilities
  • Customer Service
  • Team building
  • Data Entry
  • Flexible and Adaptable
  • Conflict Resolution
  • Good Telephone Etiquette
  • Problem-Solving

Timeline

Medicaid Analyst

State Of Louisiana
09.2019 - Current

LOAN COLLECTION REPRESENTATIVE

Coast Professional Inc.
08.2018 - 09.2019

Customer Service Representative

Vantage Health Plan, Inc.
02.2016 - 07.2018

Operations Associate

JPMorgan Chase
08.2009 - 01.2016

No Degree - Accountant

Grand Canyon University

No Degree - Vocal Music Education

University of Louisiana At Monroe

Certification - Phlebotomy

Unitech Training Academy - Lafayette
Jovonne Wilson