Summary
Overview
Work History
Education
Skills
Timeline
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Jovonne S. Baker

Madison,AL

Summary

Versatile professional with a strong foundation in office management and client advisory services. Known for enhancing client relationships, streamlining operations, and delivering tailored solutions with a strategic, service-focused mindset. Skilled communicator and dependable team player with a track record of driving results across dynamic, fast-paced environments.

Overview

8
8
years of professional experience

Work History

Client Advisor

Tradebank
02.2025 - Current
  • Provided personalized client support, addressing inquiries and resolving issues efficiently.
  • Assisted clients in navigating Tradebank systems, ensuring seamless transactions and account management.
  • Developed strong client relationships to enhance loyalty and retention within the network.
  • Collaborated with team members to streamline communication processes for improved service delivery.
  • Identify new business opportunities and assist in onboarding and educating new members.
  • Promote Tradebank's mobile app and increase digital engagement to enhance client experience.

Office Manager /New Patient Coordinator

Pediatrics of Providence
02.2020 - Current
  • Managed the day-to-day operations ensuring smooth workflow and patient satisfaction.
  • Developed and implemented office policies, increasing efficiency by 15%.
  • Maintained accurate and confidential electronic medical records for 1,000+ patients.
  • Oversaw office logistics, including maintenance, supplies, and vendor relations, reducing operational cost.
  • Streamlined communication across the team through weekly meetings and process updates.
  • Managed daily office operations, ensuring smooth workflow and efficient patient scheduling.

International Business Coordinator

Excelerate, Inc.
09.2024 - 01.2025
  • Managed export-controlled product movement as the exporter-of-record, ensuring regulatory compliance.
  • Oversaw licensing, financing, shipping, and import/export processes for global trade.
  • Conducted ITAR/EAR classifications and optimized international trade workflows.
  • Enhanced digital visibility through SEO analysis and keyword mapping.

Professional Personal Assistant

Dr. Debbie Redmond-Hyder
12.2018 - 01.2024
  • Booking and arranging travel, transport, and accommodation.
  • Organizing meetings and appointments communication with attorneys, realtors, business owners.
  • Typing, compiling, and preparing reports, presentations, and correspondence.
  • Acting as a first point of contact dealing with correspondence and phone calls.
  • Managing databases, and filing systems and implementing and maintaining administrative procedures.

Lead Teller

Wells Fargo
03.2017 - 01.2018
  • Supervised the teller line - processing a variety of financial transactions: check cashing; withdrawals; deposits; and loan payments.
  • Utilized multiple computer systems and software applications to conduct transactions, access home mortgages, and customer credit needs.
  • Implemented risk evaluations and stage coaching by recognizing/preventing fraudulent activities and transactions.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.

Education

Bachelor of Science - Mass Communications

University of North Alabama
Florence , AL
12.2016

Skills

  • Microsoft Office 365
  • QuickBooks
  • Final Cut Pro
  • Social Media
  • NextGen
  • Office MS Teams
  • Zoom
  • Google Meets
  • Canva

Timeline

Client Advisor

Tradebank
02.2025 - Current

International Business Coordinator

Excelerate, Inc.
09.2024 - 01.2025

Office Manager /New Patient Coordinator

Pediatrics of Providence
02.2020 - Current

Professional Personal Assistant

Dr. Debbie Redmond-Hyder
12.2018 - 01.2024

Lead Teller

Wells Fargo
03.2017 - 01.2018

Bachelor of Science - Mass Communications

University of North Alabama

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