Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jowanda Collins

Harper

Summary

Professional with strong background in customer sales and service. Adept at building lasting client relationships and driving sales growth. Skilled in communication, problem-solving, and adapting to changing market needs. Team-oriented with focus on achieving goals through collaboration and reliability.

Overview

10
10
years of professional experience

Work History

Sales Assistant

American Express, AMEX
01.2023 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Serve Manger

Golden Corral Buffet and Grill
05.2020 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.

HR Assistant

Securitas Security Services USA
04.2015 - 03.2019
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

Education

Southeastern High School
Detroit, MI

Skills

  • Goal-oriented mindset
  • Data entry proficiency
  • Customer relationship building
  • Relationship building
  • Sales expertise

Timeline

Sales Assistant

American Express, AMEX
01.2023 - Current

Serve Manger

Golden Corral Buffet and Grill
05.2020 - Current

HR Assistant

Securitas Security Services USA
04.2015 - 03.2019

Southeastern High School

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