Jowanda Rogers

DuPage Care Center

Naperville, IL

06.2019 - Current

Communicated effectively with other healthcare staff members regarding patient care plans.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Completed relevant insurance and other claim forms.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Accurately entered billing codes into the computer system for reimbursement purposes.
Maintained a clean work environment by adhering to infection control protocols.
Greeted patients and visitors in a professional and friendly manner.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Communicated with patients with compassion while keeping medical information private.
Provided education to patients about their medications or treatments.
Received and screened telephone calls and visitors by determining or addressing needs.
Registered patients and scheduled appointments.
Collected payments from patients for services rendered.
Ordered and maintained supply inventory for medical office.
Monitored office supplies inventory and placed orders when necessary.
Maintained smooth flow of examinations to keep appointments on schedule.
Collected information, verified insurance and collected co-payments for patients as part of check-in process.