Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jowanda Rogers

Bolingbrook,IL

Summary

Results-driven professional with over 20 years of experience in customer service, administration, and team leadership. Proven expertise in healthcare administration, billing, and compliance, with a strong focus on optimizing operational workflows and enhancing customer experiences. Demonstrated ability to streamline processes and improve efficiency while effectively leading teams towards success. Recognized for exceptional problem-solving skills and training capabilities, facilitating seamless interdepartmental communication.

Overview

6
6
years of professional experience

Work History

Team Lead

ATI Physical Therapy
06.2019 - Current

• Supervise daily administrative operations for 50+ clinics across Illinois.


• Scheduled over 30 appointments daily, with precise calendar management.


•Guided new hires through training processes, ensuring seamless onboarding.


•Implemented a digital filing system that reduced outdated records and improved efficiency.


•Developed and enforced policies to maintain HIPAA compliance and patient confidentiality.


•Answer customer inquiries via phone and email, resolving concerns promptly and professionally.


•Successfully maintained full staff coverage, and ensured smooth clinic operations.


•Spearheaded initiatives that reduced patient wait times by 9%.

Education

Bachelors - Business Administration

Triton College
River Grove, IL

Skills

    Exceptional Customer Service

    Team Leadership

    Office Administration Expertise

    Health Insurance Knowledge

    Workflow Enhancement

    Data Entry Expertise

    HIPAA Compliance Expertise

    Conflict Management Skills

  • Analytical Problem-Solving Effective Time Management

Timeline

Team Lead

ATI Physical Therapy
06.2019 - Current

Bachelors - Business Administration

Triton College

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Jowanda Rogers