Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Jowanna Christopher

Jowanna Christopher

Concord,United States

Summary

A versatile professional boasting 7 years of diverse experience ranging from patient support, customer service and administrative roles. Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences. Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Patient Support Assistant

Antioch Medical Imaging Center
Antioch, CA
10.2022 - 03.2024
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Assisted nursing staff with patient care, improving overall efficiency and quality of service.
  • Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.

Assistant Office Administrator

ALL IN ONE BILLING & ASS.
WALNUT CREEK
06.2018 - 09.2022
  • Maintained a clean work environment by coordinating office maintenance efforts such as cleaning schedules.
  • Managed office supply inventory, placing orders as necessary to maintain optimal stock levels at all times.
  • Facilitated the onboarding process for new employees through orientation sessions and training material distribution.
  • Processed expense reports accurately and submitted them within required deadlines for prompt reimbursement.
  • Supported department heads with scheduling, correspondence, and project coordination for increased productivity.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Customer Service Associate

H&M Hennes & Mauritz
WALNUT CREEK
01.2018 - 01.2020
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.

Education

High School Diploma -

Pittsburg High School
PITTSBURG, CA
06.2002

Skills

  • MS Office Proficiency
  • Healthcare Systems Understanding
  • Patient confidentiality
  • Inbound and Outbound Calling
  • Customer Service
  • Multitasking and Prioritization (Experienced)
  • Nutrition and dietetics
  • Critical Thinking
  • Medication Administration
  • Patient Transport
  • Equipment Cleaning and Inspection
  • Customer follow-up
  • Scheduling and calendar management
  • Invoicing and Billing

References

9252787930, Dina McWilliams, All In One Billing & Asst.

Timeline

Patient Support Assistant

Antioch Medical Imaging Center
10.2022 - 03.2024

Assistant Office Administrator

ALL IN ONE BILLING & ASS.
06.2018 - 09.2022

Customer Service Associate

H&M Hennes & Mauritz
01.2018 - 01.2020

High School Diploma -

Pittsburg High School