Jowanna Long
Atlanta,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
home2 tru
Atlanta, GA
07.2023 - Current
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Housekeeping Room Attendant
Holiday Inn Express Hotel
Atlanta, GA
07.2018 - 12.2020
- Replenished room amenities according to established guidelines.
- Replaced dirty linens with clean items according to established standards of quality control.
- Provided guests with information on hotel services and room features.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
Supervisor
Home2 Suites By Hilton
Atlanta, GA
08.2016 - 03.2019
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Education
High School Diploma -
Carver High School
Atlanta Ga05-2007
Skills
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Staff Supervision
- Staff Management
- Supply Inventory Management
- Customer Service
- Residential Cleaning
- Restroom detailing
- Schedule development
- Inventory Control
- Employee Performance Evaluations
- Team motivation
Certification
certificate of gratitude
we recognize and appreciate
jowanna long
we appreciate everything that you do to ensure our guest have a great say with us at home2/tru
Timeline
Assistant Manager
home2 tru
07.2023 - Current
Housekeeping Room Attendant
Holiday Inn Express Hotel
07.2018 - 12.2020
Supervisor
Home2 Suites By Hilton
08.2016 - 03.2019
High School Diploma -
Carver High School
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