Jowar Hernandez
Houston
Summary
Experienced healthcare professional with strong background in clinical operations and team leadership. Proven ability to enhance patient care, streamline processes, and ensure compliance with industry standards. Known for effective collaboration, adaptability, and results-driven approach. Skilled in staff management, process improvement, and strategic planning.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Practice Manager
Crofoot MD Clinic and Research Center
01.2022 - Current
- Managed and coordinated daily operations of clinical practice
- Supervised team of 20 office personnel.
- Conducted regular staff meetings, ensuring clear communication channels across all team members within the organization.
- Reduced operational costs through effective supply chain management practices and vendor negotiations.
- Prepared work schedules, including on call scheduling
- Increased staff retention by creating a supportive work atmosphere and providing opportunities for professional growth.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Coordinated professional development programs, fostering continued education among clinical staff to maintain competency levels in line with industry standards.
- Collaborated with providers on practice improvement initiatives aimed at enhancing quality of care for patients.
- Achieved regulatory compliance by maintaining up-to-date knowledge of industry standards and guidelines.
- Optimized clinic operations for improved patient care and staff efficiency through regular evaluations and updates.
- Overhauled outdated clinic procedures, increasing efficiency and ensuring alignment with current best practices in healthcare management.
- Mentored junior team members in the development of their skills, contributing to a more effective workforce overall.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals to foster a collaborative environment.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Senior Certified Medical Assistant/Medical Supervisor
Kingwood Urgent Care
04.2004 - 04.2024
- As team leader and supervisor, managed a team of 10+ employees
- Updated inventory, expiration, and vaccination logs to maintain current tracking documentation.
- Conducted monthly and quarterly supply inventory using facility cost reporting records. Worked closely with vendors to maintain cost levels and manage contracting.
- Obtained patient medical history including medication information, past surgeries, and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and other apparatuses.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Explained procedures to patients to reduce anxieties, enhance patient outcomes, and increase patient cooperation. Also educated patients on medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Promoted office efficiency, coordinated medical records, completed insurance forms, and helped patients with diverse needs.
- Monitored in clinic test accuracy using quality control methods.
- Mentored and trained new staff and interns on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Sanitized, restocked, and organized exam rooms, and medical equipment.
- Prepared patients for X-rays, electrocardiograms, and other in office medical procedures.
- Maintained detailed records of test results by entering data and patient demographics into the system.
- Performed clerical duties such as word processing, data entry, answering phones, and filing.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
NRCMA
Crofoot MD Clinic and Research Center
11.2021 - 01.2022
- Coordinating patient care with providers to include patient education (specializing in HIV care and prevention, internal medicine, primary care, infectious diseases, and LGBTQIA+ care)
- Rooming Patients and obtaining full medical histories as well as collecting full vital sets
- Worked effectively in fast-paced environments.
- Injection Administration: IM, IV, ID, SQ
- Proven ability to learn quickly and adapt to new situations.
- Point of care testing: Strep test, Flu test, COVID-19 test, Urinalysis, RSV testing
- Excellent communication skills, both verbal and written.
- IV Administration: Including infusions for clinical purposes and infusions for research purposes (bNAbs) for different studies
- Skilled at working independently and collaboratively in a team environment.
- Blood drawing: for routine clinical purposes and for research purposes, dependent on research study protocols, and as needed for PK values
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Patient education in various areas of infectious disease, chronic conditions
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintaining the calendar of multiple providers to ensure adequate and correct scheduling
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisting in filling out administrative forms such as: FMLA, disability determination
- Assisted in minor procedures: I&D, Ear lavage, and suture removal
- Worked closely and assisted the clinic/research nurse and the clinical/research pharmacist
- Provided training and guidance to newly hired Medical Assistants as well as Medical Assistant students
Adjunct Instructor in the allied sciences
San Jacinto College North
01.2020 - 12.2021
- Taught different sections of 3 courses, providing instruction to up to 60 undergraduate students per semester.
- Collaborated with faculty members to design curriculum for departmental courses.
- Transitioned course material and applied technological options for online and course-related software.
- Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries.
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Improved student performance by defining clear goals and communicating performance metrics.
- Defined and articulated learning outcomes include measurements, performance metrics, and changes to improve student learning.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Created and implemented course agendas, lesson plans, and activities to successfully meet course objectives.
- Integrated current events and cultural themes into course materials to contextualize subject matter and facilitate lifelong learning.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Participated in school retention initiatives by providing regular, accurate and timely feedback to students and school concerning academics, behavior and attendance.
Education
MBA - Healthcare Administration
Mount Vernon Nazarene University
Mount Vernon, OH05.2020
Bachelor of Science - Biological and Physical Sciences
University of Houston-Downtown
Houston, TX05.2018
Medical Assistant Certificate - Medical Assisting
Genesis Vocational Training
Houston, TX05.2004
Skills
- Clinical leadership
- Operational management
- Healthcare administration
- Quality improvement
- Staff development
- Clinical supervision
- Practice management
- Medical personnel recruitment
- Problem-solving abilities
- Multitasking
- Critical thinking
Certification
- Nationally Certifier Registered Medical Assistant
- Blood Borne Pathogen Certified
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinical Practice Manager
Crofoot MD Clinic and Research Center
01.2022 - Current
NRCMA
Crofoot MD Clinic and Research Center
11.2021 - 01.2022
Adjunct Instructor in the allied sciences
San Jacinto College North
01.2020 - 12.2021
Senior Certified Medical Assistant/Medical Supervisor
Kingwood Urgent Care
04.2004 - 04.2024
Bachelor of Science - Biological and Physical Sciences
University of Houston-Downtown
Medical Assistant Certificate - Medical Assisting
Genesis Vocational Training
MBA - Healthcare Administration
Mount Vernon Nazarene University
Similar Profiles
John ChapmanJohn Chapman
Physician Assistant/Sub-Investigator at Gordon E. Crofoot MD PAPhysician Assistant/Sub-Investigator at Gordon E. Crofoot MD PA
Milcah GetachewMilcah Getachew
Patient Care Technician at MD Anderson Cancer Research CenterPatient Care Technician at MD Anderson Cancer Research Center
Kiara TrevinoKiara Trevino
Animal Attendant at MD Anderson Cancer Research CenterAnimal Attendant at MD Anderson Cancer Research Center
Yolande NgalleYolande Ngalle
Secrétaire Médicale at US Veterans Affairs North Texas Health Care SystemSecrétaire Médicale at US Veterans Affairs North Texas Health Care System
Jakob AveryJakob Avery
Managing Director at Isolani MediaManaging Director at Isolani Media