Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jowayne J. Daley

Pooler,GA

Summary

Results-driven professional with strong background in process optimization and continuous improvement. Demonstrated ability to enhance operational efficiency through collaborative efforts and adaptable problem-solving. Known for strong analytical skills, effective communication, and commitment to achieving team objectives. Highly reliable and capable of navigating dynamic environments to deliver impactful results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Process Guide (Learning Ambassador & AFM)

AMAZON
01.2024 - Current
  • Adhere to strict safety, quality, and fulfillment production standards
  • Regularly staffed as a process guide to ensure area readiness within to achieve recirc goal
  • Deep diving on recirc factors and DEA risk within my zone
  • Monitored headcount in my area and communicated with leadership when coverage necessary
  • Oversaw the lower mezz and ensured AAs are prioritizing high recirc chutes
  • Processed, transported, and organized over 25,000 units accommodating constant change in shipment deadlines and schedules
  • Trained newly hired employees by explaining company procedures, job duties and performance expectation and the use of the scanners and tool to be able to perform the role for DPMO and the overall quality of the ship dock
  • Served need of as many as 50 associates per shift, including problem solving, tracking rates, monitoring 12-14 CPTs
  • Assist in the replenishment and distribution of 150,000+ units to multiple destinations daily
  • Reduced error rates by implementing robust quality control measures within critical processes.
  • Guided groups of new hires up to 5-12 people on scheduled tours.

Delivery Driver/Customer Service

Ben Logistics LLC
09.2023 - 03.2024
  • Use handheld device for routing information, customer delivery information
  • Navigate a variety of routes throughout delivery area and working in varying weather conditions
  • Safely lift and carry packages up to 50 lbs
  • Communicate with customers and administrative staff
  • Follow all traffic laws and safety precautions while driving
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Direct Support Professional/Residential (DSP)

Keystone Human Services
01.2021 - 09.2023
  • Create a healthy, engaging, typical home for people with intellectual disabilities
  • Teach and assist with daily living skills like cooking and light housekeeping
  • Provide and assist with direct care such as personal care and hygiene
  • Promote and advocate for the health and wellness of the people supported
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Inventory Specialist

Peloton Interactive/One-Peloton
10.2017 - 08.2021
    • Head of the inventory operations for deliveries, seeing over 200+ high valued items out on road
    • Assembled and tested high-end cycling bikes daily for functionality, performance and safety
    • Processed returns, shop for parts and maintain accurate counts on inventory
    • Verifying incoming deliveries against purchase orders, checking for damage, and accurately recording received items in the inventory system
    • Updating inventory management system with details of stock movements including shipments, returns, and transfers

Education

Medical Assistant -

Dawn Career Institute
Newark, DE
01.2019

High School Diploma -

Christiana High School
Newark, DE
01.2009

Keystone Job Corps Center
Drums, PA

Skills

  • Inventory Management
  • Shipping and Receiving
  • Problem Solve
  • Data Entry and Documentation
  • Microsoft Word and Excel
  • POS system
  • OB Dock Trained
  • Workflow optimization
  • Coaching and mentoring
  • Standard operating procedures
  • Decision-making
  • Innovation and creativity
  • Compliance management
  • Collaborative mindset

Certification

  • Security Trade Certification
  • Pit, forklift and EPJ License
  • Safe Crisis Management Staff Certified
  • Basic Homeland Security Certification
  • FAST certified
  • UP certified
  • BLITZ Trained
  • OSHA Certified
  • Home Health Aide (HHA) Certification
  • [Delaware] Driver's License
  • First Aid Certification
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)

Timeline

Process Guide (Learning Ambassador & AFM)

AMAZON
01.2024 - Current

Delivery Driver/Customer Service

Ben Logistics LLC
09.2023 - 03.2024

Direct Support Professional/Residential (DSP)

Keystone Human Services
01.2021 - 09.2023

Inventory Specialist

Peloton Interactive/One-Peloton
10.2017 - 08.2021

Keystone Job Corps Center

Medical Assistant -

Dawn Career Institute

High School Diploma -

Christiana High School

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Jowayne J. Daley