Jowayne Lue
Kew Gardens,Queens County
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Outstanding phone etiquette and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Northwell Health
11.2021 - Current
- Delivers top-notch administrative support to office staff, promoting excellence in office operations.
- Creates and updates physical records and digital files to maintain current, accurate, and compliant documentation.
- Schedules appointments according to patient's need and physician's requests.
- Maintains patient accounts by obtaining, recording and updating personal and financial information.
- Collects co-pays and payments for services from patients.
- Answers incoming calls and directs messages to the correct party.
Office Manager
Walgreens
10.2017 - 09.2021
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Addressed and resolved customer inquiries and complaints while engaging with customers to ensure satisfaction with products offered.
- Merchandised and set up displays to attract customers and boost sales.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Tracked and reviewed daily costs and revenues.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Associate
Zara
12.2015 - 09.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Metropolitan Diploma Plus High School
Brooklyn, NY06.2011
Skills
- Conflict Resolution
- Team Leadership
- Medical Scheduling
- Shift Management
- Customer Service Excellence
- Phone Etiquette
- Organization
- Verbal Communication
- Insurance Verification
- Medical Scheduling
Timeline
Administrative Assistant
Northwell Health
11.2021 - Current
Office Manager
Walgreens
10.2017 - 09.2021
Sales Associate
Zara
12.2015 - 09.2017
High School Diploma -
Metropolitan Diploma Plus High School
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