Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

J'owel Hackett

Ocala

Summary

Adaptable student with knowledge of conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.

Enthusiastic Senior Customer Service Representative with more than 3 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Offering keen eye for detail and commitment to learning and growing within fast-paced environment. Delivers ability to quickly adapt to new processes and utilize sorting machines and manual handling techniques effectively. Ready to use and develop organizational and time-management skills in mail handling assistant role.

Positive, reliable, and team-oriented individual with focus on organizational efficiency and effective communication. Understands importance of mail sorting and distribution, with skills in time management and multi-tasking. Committed to ensuring timely and accurate handling of mail to support operational success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service

Wallmart
11.2021 - 11.2022
  • Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.
  • Operated office equipment, such as fax machines, copiers and phone systems and arranged for repairs when equipment malfunctions.
  • Answered telephones to give information to callers, take messages or transfer calls.
  • Greeted visitors or callers to handle inquiries or direct to appropriate personnel.
  • Operated dictation machine or took dictation by shorthand to transcribe information.

Education

High School Diploma -

Lake Weir High School
Ocala, Florida
06.2012

Skills

  • Effective in high-pressure environments
  • Effectively addressing customer concerns
  • Client engagement strategies
  • Conflict resolution proficiency
  • Dedicated to client satisfaction
  • Enthusiastic demeanor

Certification

  • Security Officer Training - 2023 to 2025

Timeline

Customer Service

Wallmart
11.2021 - 11.2022

High School Diploma -

Lake Weir High School