Jo Williey Laws
Winona,TX
Summary
Responsible professional offering excellent customer service, problem-solving and mechanical abilities developed over multi-year career. Capable decision-maker with self-motivated approach to addressing any installation or repair needs.
Overview
25
25
years of professional experience
Work History
HVAC Technician
Mark McDaniel ac
Diana, Texas
10.2020 - Current
- Monitored and adjusted building automation systems to improve HVAC system performance and efficiency.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Inspected job site before project start to identify obstacles and resolve issues.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Diagnosed and repaired faults in HVAC systems, including refrigerant leaks, electrical issues, and mechanical failures.
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
- Conducted air quality tests and recommended solutions for improving indoor air quality in residential and commercial settings.
- Communicated with clients during service calls for top-quality customer service.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Trained junior technicians on HVAC repair and maintenance techniques, tools, and safety practices.
- Assessed system operations to identify potential areas requiring maintenance services.
- Coordinated with contractors and construction teams on new installations and major repair projects.
- Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
- Performed ductwork repairs and modifications to improve system airflow and indoor air quality.
- Utilized HVAC diagnostic software and tools to accurately identify and resolve system issues.
- Followed safety procedures when working on high voltage wiring or gas lines.
- Documented all repair work performed on HVAC units according to company standards.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Implemented safety protocols and procedures to ensure safe working conditions for all HVAC-related tasks.
- Advised customers on energy-saving measures and upgrades for older HVAC systems to improve efficiency.
- Tracked repairs made, labor time and parts used to calculate bill.
- Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
- Adjusted controls to obtain desired temperature settings within the home or office environment.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Repaired and modified heating, ventilating and air conditioning (HVAC) systems to improve efficiency.
- Mounted compressors, condensers and other components in specified locations using hand tools and various welding equipment.
- Repaired parts by using technical knowledge, special tools and soldering skills.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Maintained records of all repairs and maintenance activities for future reference purposes.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Disassembled units, repaired broken components and restored to operating condition.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
- Installed, maintained and repaired commercial refrigeration systems.
- Calibrated HVAC equipment and systems for optimal performance and energy efficiency.
- Conducted regular system inspections and preventative maintenance tasks, reducing system downtime and repair costs.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Assembled sheet metal pieces into ductwork sections using rivets or screws as needed.
- Checked pressure readings on gauges connected to the system in order to diagnose any malfunctions.
- Loaded materials, tools and equipment on truck at beginning of each shift.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Assisted in the selection and sizing of HVAC equipment for new installations, based on detailed load calculations.
- Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
- Installed and maintained residential and commercial HVAC systems to ensure optimal operation and energy efficiency.
- Operated a variety of machinery and tools safely and efficiently.
Roofing Laborer
Landmark Roofing & Siding
Tyler, Texas
12.2017 - 09.2020
- Demonstrated best safety practices working at heights and lifting various objects.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Cleaned or prepared construction sites to eliminate hazards.
Opener Operator
Laws collision
Gladewater, Texas
10.1999 - 12.2017
- Coordination, insurance supplement submission, notation repair aprovable with insurance adjusters , customer service,and complete collision repair,restoration,ect
- Answered incoming calls promptly and professionally while providing assistance as requested.
- Coordinated with other departments to ensure timely delivery of materials needed for production.
- Fed materials into automated machines and equipment and removed materials after machine processing.
- Opened store daily and ensured all safety protocols were followed.
- Responded to questions or referred customers to professionals for additional help or information.
- Observed and captured machine productivity and tracked volume of materials processed.
- Monitored staff members' during daily routines to manage safety, conduct, and procedures.
- Prepared and set up payment system.
- Planned shift activities, assigned duties and supervised employees.
- Inspected products for damages or defects prior to stocking shelves.
- Unlocked building allowing access only to authorized employees until opening front doors to customers.
- Maintained cleanliness of the store by sweeping floors, cleaning windows, dusting shelves.
- Picked up trash around building and in parking lot for neat appearance.
- Maintained adequate productivity by setting and enforcing deadlines.
- Prioritized job runs to complete work prior to deadlines.
- Provided training sessions for new employees regarding operating procedures of the store.
- Answered phone calls to help customers.
- Properly handled hazardous waste materials to uphold safety regulations.
- Understood operation and maintenance of assigned machines and set up machines to receive components.
- Greeted customers upon entering the store and provided them with helpful information about products and services offered.
- Managed household errands and other essential duties.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed routine maintenance and repair.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Met or exceeded target for on-time customer shipments.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Separated products according to weight, grade and size of material to produce final product.
- Updated and maintained databases with current information.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Used hand trucks and forklifts to unload, load and transport items.
- Hand-assembled needed parts with bolts and screws.
- Assisted in the setup of production lines according to customer specifications.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Maintained production and quality documentation.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Learned and followed safety and emergency procedures.
- Measured and weighed items to meet quality standards and prevent waste.
- Inspected finished products to verify conformity to quality standards.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Performed routine maintenance on equipment to ensure optimal performance.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Checked control panel and gauges during equipment operation.
- Used daily system logs to document production information, discussing issues with management.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Classified defects from finished orders for record tracking and statistics.
- Worked effectively in team environments to make the workplace more productive.
- Conducted testing of software and systems to ensure quality and reliability.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Gladewater High Shool
Gladewater, Texas05-2002
Skills
- Residential customer support
- Ventilation and air conditioning
- Package and split systems
- RS sheets and floor plans
- Electrical and pneumatic controls
- Refrigeration system evacuation
- Single compressor systems
- Controls calibration
- New system installation
- Customer education
- Code compliance
- HVAC change-out procedures expert
- Energy management
- Soldering
- Indoor air quality
- Piping systems
- System troubleshooting
- Dedicated team player
- Quality assurance
- HVAC and refrigeration systems
- Cooling systems maintenance
- Issue troubleshooting
- Customer focused
- Preventative maintenance
- Equipment installation
- HVAC controls
- Variable frequency drives
- Air conditioning
- Charging principles
- Leak checks
- Heating systems
- Quality-focused
- Blueprint reading
- Excellent problem solver
- Troubleshooting expertise
- Insulation materials
- Airflow testing
- Operation and maintenance expert
Timeline
HVAC Technician
Mark McDaniel ac
10.2020 - Current
Roofing Laborer
Landmark Roofing & Siding
12.2017 - 09.2020
Opener Operator
Laws collision
10.1999 - 12.2017
High School Diploma -
Gladewater High Shool