Joy A. Brady
Hickory,NC
Summary
Customer-focused professional with 10+ years of experience in debt resolution, data entry, and technical support. Skilled in managing high-volume communications, troubleshooting, and building positive relationships. Known for adaptability, problem-solving, and delivering results in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Customer Relationship Manager
CREDIT CORP SOLUTIONS
01.2023 - 04.2025
- Handled 80–120 inbound/outbound calls daily regarding customer debts
- Explained debt amounts and offered settlement/payment options
- Verified customer identity using DOB or address
- Set up or updated customers’ valid information
- Manually read Terms and Conditions via IVR for customer approval
Customer Support Specialist
TEKSYSTEMS
06.2021 - 12.2022
- Corresponded and resolved emails and phone issues efficiently
- Uploaded documents and answered onboarding questions
- Resolved technical issues and documented solutions
- Monitored internal chat to support co-workers and management
- Maintained high customer satisfaction ratings
ITSD Technology Associate
LOWE’S HOME IMPROVEMENT
04.2012 - 07.2021
- Reset and unlocked passwords for store/corporate employees
- Logged support tickets using Remedy software
- Guided employees to regain access to programs post-reset
- Synced users in Genesis system to enable program access
- Trained new hires on tools, rules, and processes
- Assisted in troubleshooting systems - Dymo Printers, paint tinters, ISST, Loss Prevention
Customer Service Representative
CONVERGYS
03.2019 - 05.2021
- Managed inbound calls for billing and service support
- Processed customer requests efficiently and accurately
- Processed payments and scheduled payment arrangements
Data Entry Clerk
VALDESE WEAVERS
01.2017 - 02.2019
- Entered production and inventory data accurately
- Assisted with management reporting
- Processed 20–100 daily orders from business customers and sales reps
- Addressed customer complaints and concerns
- Generated weekly reports for supervisors and management
Administrative Assistant
TAW, INC.
06.2015 - 12.2016
- Supported office operations including filing, scheduling, and customer communications
- Handled multi-line phone systems
- Prepared reports and correspondence for management
Sales Associate
ACACIA HOME AND GARDEN
02.2013 - 05.2015
- Provided excellent customer service and assisted with product selection
- Priced and processed product orders
- Managed sales transactions and inventory
- Created sales reports for 10–15 states
Data Entry Operator
COPELAND, INC.
02.1990 - 03.2013
- Processed data reports for Vice President review
- Assisted in inventory calculations for company reports
- Entered production orders into database
- Proofread and distributed production reports
Education
Diploma -
St. Stephens High School
Hickory, NCSkills
- Microsoft Windows
- Active Directory
- Help Desk Support
- 10-key Data Entry
- Communication
- Adaptability
- Windows Scanning
- Software
- Citrix Troubleshooting
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Outlook
- Type 60-wpm
- Windows Fax
- Time Management
- Active Listening
Timeline
Customer Relationship Manager
CREDIT CORP SOLUTIONS
01.2023 - 04.2025
Customer Support Specialist
TEKSYSTEMS
06.2021 - 12.2022
Customer Service Representative
CONVERGYS
03.2019 - 05.2021
Data Entry Clerk
VALDESE WEAVERS
01.2017 - 02.2019
Administrative Assistant
TAW, INC.
06.2015 - 12.2016
Sales Associate
ACACIA HOME AND GARDEN
02.2013 - 05.2015
ITSD Technology Associate
LOWE’S HOME IMPROVEMENT
04.2012 - 07.2021
Data Entry Operator
COPELAND, INC.
02.1990 - 03.2013
Diploma -
St. Stephens High School
AWARDS
Perfect Attendance