Joy Smith
Senoia,GA
Summary
Dynamic Catering Operations Manager with proven expertise at Goldline Company, excelling in event planning and staff leadership. Enhanced client satisfaction through meticulous execution of high-profile events and effective budgeting. Skilled in marketing and problem-solving, consistently achieving profitability targets while fostering a positive team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Catering Operations Manger
Goldline Company
03.2023 - Current
- Implemented quality control measures to ensure consistency in food preparation, presentation, and delivery at every event.
- Enhanced client satisfaction by overseeing all aspects of catering operations, from menu planning to execution.
- Oversaw budgeting and financial reporting for catering division, ensuring profitability targets were met consistently without compromising quality or customer satisfaction levels.
- Assisted in the creation of marketing materials showcasing the company''s diverse range of catering options and services offered.
- Evaluated employee performance regularly and provided constructive feedback on areas needing improvement or growth opportunities.
- Mentored new hires in company policies, procedures, and best practices, ensuring a smooth transition into their roles within the catering team.
- Collaborated with sales team to develop customized proposals for potential clients, leading to an increase in new business opportunities.
- Managed event schedules and coordinated with other departments to ensure seamless integration of catering services into the overall event timeline.
Chikfila
Catering Manager
04.2021 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
Dunkin' Donuts Franchising
03.2020 - 04.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Biblical Counseling/Christian Leadership - Counseling
Liberty University
Lynchburg, VACertificate - Mental Health
Light University
Forest, VASkills
- Staff leadership
- Event planning proficiency
- File management
- Project management software
- Marketing
- Catering consultation
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Critical thinking
- Customer satisfaction
- Organizational skills
Accomplishments
Tau Sigma National Honor Society 2025
Certification
Tbe completion of the "Breaking Free" course in my Mental Health studies at Light University.
Timeline
Catering Operations Manger
Goldline Company
03.2023 - Current
Chikfila
Catering Manager
04.2021 - 03.2023
Assistant Manager
Dunkin' Donuts Franchising
03.2020 - 04.2021
Biblical Counseling/Christian Leadership - Counseling
Liberty University
Certificate - Mental Health
Light University
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