Joy Akers
Chicago,IL
Summary
Experienced Branch Office Administrator with 25+ years of assisting clients through active listening and assessing needs for targeted solutions. Efficiently manages workflow and optimizes team strengths to consistently meet daily goals. Possesses strong analytical, communication, and teamwork skills, with the ability to adapt quickly to new environments. Committed to contributing to team success and further developing professional skills. Brings a positive attitude, dedication to continuous learning, and growth mindset.
Overview
26
26
years of professional experience
Work History
Branch Office Administrator
Edward Jones
03.2022 - Current
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Implemented new software programs, increasing office efficiency.
- Enhanced customer satisfaction through quick response times and effective problem resolution.
- Organized events such as an educational expo, group dinners and entertainment outings fostering a positive company culture.
- Managed accounts ensuring accuracy and timely submission.
- Consulted with customers to resolve basic issues or direct to correct staff member.
Customer Service Representative
XPO logistics
11.1999 - Current
- Company Overview: formerly Con-way freight
- Responds to inquiries from managers, sales team, colleagues and customers
- Inform customers of services, provide rate quotes, scheduling pickups and deliveries, process paperwork, bill entry, customer follow up including tracking as well as providing delivery receipts
- Obtain necessary information relating to shipping issues, investigate billing errors, collect and research documentation, invoice review and adjust discrepancies
- Assess customer needs and upsell services to maximize sales
- Perform weekly facility inspections of hazardous and non-hazardous spills for waste disposal, container inventory, update and hold electronic files using Titan Cloud Software
- Formerly Con-way freight
Receptionist
Econocaribe Consolidators
09.1998 - 08.1999
- Sorted and distributed business correspondence to correct department or staff members, reducing dropped communications and enabling faster responses to key requests
- Maintained office safety by screening visitors and updating logs
- Received incoming packages and mail, dispersed parcels and prepared outgoing items for our team of 7 including managers, sales and freight forwarders to our courier deliveries
- Ordered supplies, filed documents, took rate quote information for our FCL and LCL team associates
Education
Some College (No Degree) -
College of DuPage
Glen Ellyn, ILSome College (No Degree) -
Triton College
River Grove, ILSkills
- Adaptability
- Task prioritization
- Administrative procedures
- Multitasking and organization
- Attention to Detail
- Document preparation
- Client relationship building
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Active listening
- Scheduling and calendar management
Activities
- I spend my free time being creative, listening to music and enjoying time with my family.
- I love trying out new recipes, restaurants and hosting gatherings.
- My children are my daily exercise and happiness.
- I enjoy volunteering and look forward to seeking further opportunities to experience with my children exposing them to different needs of our community and the surrounding area.
Timeline
Branch Office Administrator
Edward Jones
03.2022 - Current
Customer Service Representative
XPO logistics
11.1999 - Current
Receptionist
Econocaribe Consolidators
09.1998 - 08.1999
Some College (No Degree) -
College of DuPage
Some College (No Degree) -
Triton College