Joy Allen
Phillipsburg,NJ
Summary
Extensive knowledge in Public Safety Telecommunications, Security Guard services, Domestic Violent services and Homeless Shelter services. Actionable Public Safety Dispatcher with 6 years of experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay.
Overview
16
16
years of professional experience
1
1
Certification
8
8
years of post-secondary education
Work History
Safe House Advocate
SAFE in Hunterdon
11.2022 - Current
- Answer domestic violence hotline, Conduct new resident in-take for 30-day program, House residents
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Conducted pre-screening activities to determine eligibility for supportive services.
Public Safety Telecommunicator
Union County Public Safety
09.2018 - 06.2024
- Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
- Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
- Provided lifesaving medical instructions over the phone to callers, stabilizing patients'' conditions until first responders arrived on scene.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Resident Assistant
St. Lucy’s Emergency Shelter
11.2020 - 01.2024
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Maintained clean, safe, and well-organized environment for clients/residents.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Supervisor/Security Guard
Securitas
11.2015 - 05.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, and by foot.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Sales Representative/Cashier
Sears Outlet
02.2015 - 11.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CSR/Cashier/Waitress
Pizza Hut
01.2012 - 06.2014
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Handled high-pressure situations while exhibiting strong multitasking abilities, balancing multiple tables and orders while delivering prompt service during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
CSR/Cashier/Stock
Village Beauty Supply
01.2009 - 01.2014
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Cross-trained and provided backup support for organizational leadership.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Helped customers locate items and complete purchases.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
04.2024 - 04.2028
High School Diploma -
Piscataway Township High School
Piscataway, NJ 2008.09 - 2012.06
Skills
- Theft prevention training
- Electronic surveillance
- Superior customer service
- MS Office proficiency
- Conflict resolution techniques
- Stationary surveillance
- Document filing
- Client Representation
- Mediation
- Mentorship
- Team Collaboration
- Conflict Resolution
- Organizational Skills
- Adaptability and Flexibility
- Multitasking
- Complex Problem-Solving
Certification
- SORA
- Emergency Medical Dispatcher
- Emergency Police Dispatcher
- Public Safety Telecommunicator
- CPR
Timeline
Bachelor of Science - Criminal Justice
Southern New Hampshire University
04.2024 - 04.2028
Safe House Advocate
SAFE in Hunterdon
11.2022 - Current
Resident Assistant
St. Lucy’s Emergency Shelter
11.2020 - 01.2024
Public Safety Telecommunicator
Union County Public Safety
09.2018 - 06.2024
Supervisor/Security Guard
Securitas
11.2015 - 05.2019
Sales Representative/Cashier
Sears Outlet
02.2015 - 11.2015
CSR/Cashier/Waitress
Pizza Hut
01.2012 - 06.2014
CSR/Cashier/Stock
Village Beauty Supply
01.2009 - 01.2014
High School Diploma -
Piscataway Township High School
2008.09 - 2012.06