Summary
Work History
Overview
Work History
Education
Skills
Timeline
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JOY ALLEN-GOODEN

Dallas,TX

Summary

  • Highly organized Production Supervisor Converting with dedication to promoting productivity. Highly familiar with professional shipment processes with 15 years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination.
  • Production Supervisor Converting with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.

Work History

Quote Specialist

Advantage Aviation Technologies
Dallas, Tx
08.2019 - Current
  • Fostered a collaborative environment among team members, leading to increased productivity and shared best practices.
  • Ensured high-quality proposals by conducting thorough reviews for accuracy, consistency, and compliance with company guidelines.
  • Stayed current on industry trends and competitor pricing strategies to maintain a competitive edge in the marketplace.
  • Played an integral role in securing new contracts by providing detailed cost breakdowns that demonstrated value to customers.

Shipping & Receiving Lead

Aviation Technical Services
Fort Worth, TX
06.2017 - 08.2019
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
  • Updated computer tracking system with latest product movements
  • Handled day-to-day shipping and receiving overseeing more than packages per day
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours
  • Picked orders, scanned products and packed boxes
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts
  • Moved shipment materials to and from designated areas using lift and hand trucks
  • Worked with vendors to schedule more than daily pickups and weekly deliveries
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant record keeping
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.

Head-Cashier

Lowes Home Improvement
Plano, TX
05.2018 - 08.2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Counted cash in register drawer at beginning and end of shift
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Assisted customers with special services, account updates and promotional options
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Checked prices for customers and processed items sold by scanning barcodes
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Overview

8
8
years of professional experience

Work History

Shipping & Receiving Manger

Advantage Aviation Technologies
Dallas, Tx
08.2019 - Current
  • Checked shipments against paperwork and signed documents.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Completed daily cycle counts and assisted with 10 audits.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Updated database with changes in carrier status.

Head-Cashier

Lowes Home Improvement
Richardson, TX
07.2017 - 08.2021
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Counted cash in register drawer at beginning and end of shift
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Assisted customers with special services, account updates and promotional options
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Checked prices for customers and processed items sold by scanning barcodes
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items and join reward programs
  • Checked personal identifications during alcohol and tobacco sales
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Answered questions about store policies and addressed customer concerns

Shipping & Receiving Coordinator

Aviation Technical Services
Fort Worth, TX
06.2017 - 08.2019
  • Checked shipments against paperwork and signed documents.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Coordinated storage locations and product movements.

Behavioral Support Specialist/TMS Registrar

TISD SCHOOL DISTRICT
TEXARKANA, TEXAS
07.2013 - 05.2017
  • Developed intervention support plans for students to build behavioral skill capacity and preserve student access to instruction.
  • Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
  • Delivered evidence-based behavior curricula to students while maintaining high levels of behavioral and academic expectations for students.
  • Supervised student behavior during daily academic routines to secure safety of students and staff.
  • Designed and addresses strategic goals by creating and introducing frameworks for department support.
  • Conducted weekly groups to support teachers in developing positive behavioral tools and skills.

Education

Associate of Arts - Human Service Management

University of Phoenix
Phoenix, AZ
12.2017

Associate of Arts - Social Work

Dallas Community College,
Dallas, TX
05.2015

Certification -

Central Texas Phlebotomy Institute
Dallas, TX
02.2015

Certification: - Medical Billing & Coding

P.C. Center Certification: Medical Billing & Co
DeSoto, TX
10.2005

Skills

  • Business Management
  • Proficient in MS Office
  • Excellent sense of direction
  • Current Forklift Certification
  • Quality Inspection and Control
  • Storage and Supply Management
  • Inventory Monitoring and Management
  • Teamwork and Cooperation

Timeline

Quote Specialist

Advantage Aviation Technologies
08.2019 - Current

Head-Cashier

Lowes Home Improvement
05.2018 - 08.2019

Shipping & Receiving Lead

Aviation Technical Services
06.2017 - 08.2019

Associate of Arts - Human Service Management

University of Phoenix

Associate of Arts - Social Work

Dallas Community College,

Certification -

Central Texas Phlebotomy Institute

Certification: - Medical Billing & Coding

P.C. Center Certification: Medical Billing & Co

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JOY ALLEN-GOODEN