Joy - Ann James
Ypsilanti,MI
Summary
Dynamic customer service professional with a proven track record at Chartwells Schools Dining Services, excelling in complaint handling and customer support. Recognized for enhancing customer satisfaction through effective communication and product knowledge. Skilled in payment processing and order management, consistently delivering positive experiences in high-volume environments.
Overview
11
11
years of professional experience
Work History
Customer Service Officer
Chartwells Schools Dining Services
09.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Deli Clerk
Walmart
06.2014 - 05.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
General Studies
Washtenaw Community College
Ann Arbor, MI05-1984
General Studies
Pioneer High
Ann Arbor, MI05-1981
Skills
- Customer support
- Customer focus
- Complaint handling
- Payment processing
Timeline
Customer Service Officer
Chartwells Schools Dining Services
09.2021 - Current
Deli Clerk
Walmart
06.2014 - 05.2020
General Studies
Washtenaw Community College
General Studies
Pioneer High