Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Joy Atkinson

Sachse,TX

Summary

Results-oriented IAM Business Systems Analyst with a strong track record at Zions in risk assessment and cybersecurity. Demonstrated expertise in SQL and effective communication, leading to enhanced user access controls and streamlined compliance processes. Committed to improving operational efficiency and ensuring data integrity across platforms while leveraging technology to strengthen security frameworks.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IAM Business Systems Analyst

Zions
02.2022 - Current
  • Assess and resolve user access and suspend suspected violations
  • Conduct audits, analysis, and assessments
  • Participate in the development of criteria and procedures within IAM
  • Collaborated with cross-functional teams to improve security frameworks and enforce access controls
  • Design and implement role-based access control (RBAC) strategies, creating runbooks, contributing to the standardization and efficiency of user access and application security across the organization
  • Analyze Segregation of Duties (SOD) conflicts and provide technical support for IAM operations, including troubleshooting, issue resolution, and system patch management
  • Support integration activities with IGA, Access Management, Privileged Access Services etc
  • Basic working knowledge of Active Directory, Windows, and Azure AD
  • Working knowledge of RACF Admin, ServiceNow, CyberArk, and Splunk
  • Basic mainframe technology administration
  • Collaborate closely with the various global Security, Information Technology, BU, and application teams to ensure IAM tools, configurations, and industry best practices are implemented uniformly across the enterprise
  • Create and maintain technical documentation such as SOPs, design documents, operational drawings, manuals, etc
  • Collaborate with cross-functional teams to implement and manage user access controls using SailPoint IdentityNow or similar identity and access management platforms
  • Evaluate and monitor data governance to ensure data integrity, security, and compliance across the identify and access management platform
  • Administer user access reviews and certifications, leveraging SailPoint to streamline processes and ensure compliance with policies, procedures and control standards
  • Facilitate discussions with technology and business units to identify and mitigate risks, addressing control gaps with innovative solutions
  • Support IT audit processes, including logical access, change management, and computer operations, ensuring alignment with industry and IT security frameworks such as SEC and NIST
  • Environment: MS Office 2016, MS SQL Developer, ServiceNow, SailPoint IQ 8.3/IDNOW, Aveska, CyberArk, Active Directory, ADO, Agile, SharePoint, NIST, RMS, LastPass, Archer v2025.02, InfoPoint, Mainframe, Microsoft Entra ID, Power BI Reports as a user, Agile methodology, and Bitwarden

GTS Security Provisioning Analyst

Transamerica
06.2023 - 04.2024
  • Coordinated resolution of identity-related security incidents, serving as the primary point of contact for escalations, and contributing to identity management enhancements
  • Investigated potential security threats on company devices, collaborating with Security and Executive Protection teams to scale event analysis and protect networks and data
  • Foundational knowledge of Powershell or other scripting
  • Analyzed diverse data sources to deliver reports on security trends and fulfill investigative requests, driving enhancements to detection and response systems
  • Provided actionable insights to mitigate and respond to suspicious user activities, while fostering team collaboration, mentoring peers, and advocating for high operational standards
  • Environment: MS Office 2016, Windows PowerShell, MS Teams, ServiceNow, SailPoint IIQ, CyberArk v13, Active Directory, Microsoft Entra ID, Users & Computers v10, Premade Scripts, Remote Desktop, SharePoint, Mainframe, and Computer Management v10

Business Analyst III

Agile Defense
01.2023 - 08.2023
  • Evaluating and recording both functional and non-functional requirements across multiple IAM domains, including Access Certification, Identity Lifecycle Management, and analytics
  • Developed and documented requirements, ensuring alignment with the Federal Enterprise Architecture Framework for improved enterprise architecture and operational efficiency
  • Assisted in provisioning security structures to support data security and access control requests
  • Managed user access, authentication, and identity verification using Microsoft MFA and Active Directory
  • Conducted audits, security assessments, and ensured compliance with access management policies
  • Entered and maintained IAM-related data with accuracy, ensuring efficient operations
  • Collaborated with cross-functional teams to enhance IAM procedures and security frameworks
  • Experience in effectively interacting and communicating with business partners
  • Environment: MS Office 2016, MS Teams, ServiceNow, SailPoint IDNow, JotForm, Visio, Identity and Access Management (IAM); Data Security & Compliance; Multi-Factor Authentication (MFA); Microsoft Active Directory; CA Top Secret Security Administration; User Access Provisioning & Reviews; Security Audits & Risk Assessments, Data Entry & Documentation

Business Analyst - SailPoint IDNow

American Heart Association
01.2022 - 06.2023
  • Analyzed Information Security processes and controls, integrating data from various sources to support Identity and Access Management (IAM) Governance, while effectively conveying insights to key stakeholders to improve awareness of organizational security risks
  • Demonstrated expertise in Information Security procedures and controls, coupled with a solid grasp of associated risks and regulatory requirements, to facilitate informed problem-solving within business units
  • Performed comprehensive data gathering and evaluation from internal and external sources, applying analytical rigor and SQL proficiency to drive data-informed decisions in IAM Governance
  • Environment: MS Office 2016, Visio, Cherwell, SailPoint IDNOW, Workday, Smartsheet, SharePoint, and Kanban board

Application Analyst - IAM

Prisma Health
08.2021 - 12.2021
  • Managed application support by coding, maintaining data structures, and configuring interfaces, ensuring alignment with user requirements and organizational goals
  • Basic mainframe technology administration
  • Foundational understanding of Agile methodologies
  • Coordinated cross-departmental communications and problem-solving initiatives, resulting in enhanced operational efficiency and the successful resolution of operational issues
  • Led thorough testing and implementation processes for application deployment, including performance monitoring, issue tracking, and final debugging to uphold system integrity and user satisfaction
  • Environment: MS Exchange Admin Center, ServiceNow, SailPoint v 8.0, AD Admin Center, Workday, AD Users & Computers v
  • 10, Athena, NetScaler AAA, Meditech, Athena, Cerner, PCM-Patient Call Manager, UHC-UnitedHealthCare provider, nThrive, NextGen, Splunk 8.08
  • Teams, OneNote, Citrix Workspace, Bomgar, IAM Toolbox, NextGen, and SharePoint

IAM Security Analyst

Charles Schwab
05.2021 - 08.2021
  • Optimized Identity and Access Management (IAM) processes, enhancing system efficiency and security, while managing user identity lifecycles including provisioning and de-provisioning across diverse applications
  • Delivered comprehensive internal support, resolving user access issues and administering access controls, including lists, mailboxes, groups, and service accounts
  • Assessed and recommended process improvements for IAM operations, contributing to more streamlined and secure management of user identities and application access
  • Environment: MS Exchange Admin Center, PingID, Remedy, AD Users & Computers, Beyond Insight, O365 Exchange, Microsoft Entra ID, SharePoint, Server Manager 10, Windows PowerShell ISE, KeePass, and Hyena

IAM Access Governance

City National Bank
11.2020 - 07.2021
  • Conducted risk assessments and data analysis to enhance cybersecurity measures, delivering comprehensive reports that informed IT and business leadership on security postures and mitigation strategies
  • Facilitated the establishment of security controls, including creating service accounts and secured vaults using CyberArk, ensuring adherence to FAIR and NIST compliance standards
  • Working knowledge of Azure, ServiceNow, AWS, CyberArk, and Splunk
  • Collaborate with cross-functional teams to implement and manage user access controls using SailPoint IdentityNow or similar identity and access management platforms
  • Evaluate and monitor data governance to ensure data integrity, security, and compliance across the identify and access management platform
  • Administer user access reviews and certifications, leveraging SailPoint to streamline processes and ensure compliance with policies, procedures and control standards
  • Facilitate discussions with technology and business units to identify and mitigate risks, addressing control gaps with innovative solutions
  • Support IT audit processes, including logical access, change management, and computer operations, ensuring alignment with industry and IT security frameworks such as SEC and NIST
  • Environment: MS Office 2016, MS Office Teams, AD Users & Computers, Confluence, Cyber Ark, SailPoint 8.0, and ServiceNow

IAM Security Analyst

TCF-Huntington Bank
04.2020 - 08.2020
  • Managed user identity provisioning and access controls, including setup, modifications, and terminations, maintaining compliance with corporate security policies and audit responses
  • Plan for and build Okta Access Requests for applications currently assigned directly to individual users
  • Administered enterprise system access across multiple security platforms, ensuring effective problem resolution and system resource protection for various user groups
  • Processed access requests for new hires, modifications, and terminations, interpreting data to report trends and support investigative requests, while contributing to the enhancement of detection and response systems
  • Environment: MS Teams, AD Windows Server 2016, SailPoint IQ v7.3, FIS CMSE, FIS Products, Work Resources (RemoteApp and Desktop Connection) ServiceNow, LaserPro, Microsoft Excel, VLOOKUP, Cyber ARK V 10.6, Bottomline, Card Management GK7, Concur, CMSE, eFunds (eAccess), First Data, IBS Core, IBS Sales Management, Staples, Image Centre, Teller Insight v18, Travelex v1.1, PingID, UPS, Okta, Encompass, Optimal Blue, eWir

Senior Security Specialist

Blue Cross Blue Shield
07.2019 - 11.2019
  • Developed and implemented role-based access control frameworks to enhance compliance with security and audit standards, including SOC, HITECH, and HIPAA, while managing access governance and maintaining service level agreements through detailed requirement analysis
  • Conducted data analysis to report on customer satisfaction and monitor adherence to service level agreement metrics and objectives, supporting departmental compliance initiatives
  • Administered account management tasks across various platforms, including provisioning and de-provisioning, ensuring quality assurance in audit processes and creating procedural documentation to support Access Management operations
  • Environment: Service Manager, Unix/Putty, SharePoint, IBM mainframe, PMI, Availity, Microsoft Outlook, Siebel, CA Identity Manager, Agile, and JIVA

Application/Mainframe Provisioning Analyst

CVS
10.2018 - 08.2019
  • Managed user access provisioning across various systems, ensuring compliance with audit standards and secure authorization processes, including the implementation of ABAC and RBAC access control frameworks
  • Provided comprehensive user support and training, addressing system access queries and troubleshooting routine issues, while also assisting in complex problem resolution in collaboration with senior security personnel
  • Administered user accounts and entitlements, including Active Directory and application-specific access, efficiently responding to audit inquiries and maintaining compliance with established guidelines
  • Environment: ServiceNow, Facets, Epic, Microsoft Outlook, Putty, FileNet, Fazal, TriZetto, IBM mainframe, RxEnroll, EMA, and IAM 11g R2, AS400, RxClaim, TheSource - LDAP, Active Directory

UAM Consultant -User Access Management

Aon Insurance
07.2018 - 02.2019
  • Managed user and customer access by provisioning and de-provisioning accounts across multiple platforms, ensuring compliance with security policies and maintaining up-to-date documentation for audit purposes
  • Addressed and remedied potential access violations by administering cross-platform security policies and conducting routine and complex account management tasks
  • Improved process efficiency and adherence to Service Level Agreements (SLAs) through streamlining procedures, enhancing documentation, and effectively communicating technical concepts to various stakeholders

Identity Management Lead Analyst

Amerihealth Caritas
01.2018 - 03.2018
  • Formulated and executed identity access management (IAM) strategies, improving user security and optimizing validation and authorization procedures
  • Managed audit inquiries and corresponding remediations while maintaining compliance with service level agreements during the resolution of IAM service requests and access management coordination for application onboarding
  • Experience with administering access in Active Directory, ERP and EMR systems including Meditech and Nextgen

Information Security/Business Analysis Functionality

Wells Fargo
06.2017 - 12.2017
  • Enhanced information security by developing and refining role-based access control (RBAC) models, improving data access technologies, and supporting the implementation of stringent IT controls for privileged access management
  • Conducted customer risk assessments, identifying and mitigating security vulnerabilities within applications, and played a key role in the adoption of effective data security measures and practices
  • Collaborated with business and development teams to document business requirements, facilitated the resolution of entitlement queries, and delivered comprehensive management reports via dashboards to aid decision-making

Mainframe Security Analyst

Humana
08.2016 - 06.2017
  • Administered mainframe user account setups and access controls, leveraging tools such as DB2, TSO, and CLIST to ensure adherence to Identity and Access Management (IAM) policies
  • Foundational knowledge of Powershell or other scripting
  • Basic of mainframe technology administration
  • Processed ACF2 and RACF modifications, utilizing Service Now and managing ticketing systems such as ART, Remedy, and Pac2000, to maintain system integrity in coordination with stakeholders
  • Environment: ServiceNow, IBM Mainframe, Microsoft Outlook, Aries, TSO, VLOOKUP, DB2, Sybase, EMR, Meditech, Teradata, Informix, MongoDB, Microsoft Office Excel, SailPoint and P-Sync

Education

Certifications - CompTIA CASP

Cybersecurity Training Team
Dallas, TX
10.2024

Certifications - CompTIA Cloud Plus

TrainingCamp
Dallas, TX
09.2024

Certifications - CompTIA Security Plus

Cybersecurity Training Team
Dallas, TX
06.2024

Certification - Computer Analysis

EC-Council
Atlanta, GA
06.2024

Certification - Computer Admin

CED Solutions
Atlanta, GA
02.2021

Technical Diploma - Computer Technical Analyst

The Chubb Institute
North Brunswick, NJ
04.2000

High School Diploma - General Studies

Franklin High School
Somerset, NJ
06.1996

Skills

  • Identity and Access Management (IAM)
  • Problem-Solving
  • Communication
  • SQL and Database Knowledge
  • Risk Assessment
  • Report Writing
  • Cybersecurity Principles
  • Teamwork
  • Attention to Detail
  • Data Analysis
  • Active Directory
  • Okta
  • Azure Active Directory
  • Evaluation
  • Recommendations
  • Escalation
  • Documentation
  • Azure
  • Business Analyst
  • Aveska
  • PingID
  • OneIdentity
  • Change Management
  • ServiceNow
  • Remedy
  • HP Openview
  • Facets
  • Smartsheet
  • Kanban Board
  • Microsoft Exchange
  • SQL
  • Critical Thinking
  • Time Management
  • Microsoft Excel
  • Process Improvement
  • Project Management
  • Power BI
  • Agile Methodologies
  • JIRA
  • Confluence
  • SharePoint
  • SailPoint 83
  • Track-IT
  • ERP Systems
  • SSO
  • CyberArk
  • Runbooks
  • Functional Documents
  • Technical Writing
  • MFA
  • Exchange
  • Cerner
  • Epic
  • NTFS
  • DUO
  • Communication Skills
  • Organizational Skills
  • Customer Service
  • Team Collaboration
  • Problem Resolution

Certification

  • CompTIA Cloud Security, Pearson VUE, 2024
  • CompTIA SecurityX (CASP+), Pearson VUE, 2024
  • CompTIA Security Plus, Pearson VUE, 2024
  • Workday Basics & Beyond Series, Workday, 2024
  • Certified Ethical Hacker, EC-Council, 2024
  • Computer Hacking Forensic Investigator, EC-Council, 2024
  • SAFe 5 Practitioner Certification, Scaled Agile, Inc., 2022
  • CyberArk - Level 1: Trustee, CyberArk University, 2021
  • Microsoft Certified Professional Server 2018R, Microsoft, 2015
  • CompTIA Security Plus, CED Solutions, 2013

Timeline

GTS Security Provisioning Analyst

Transamerica
06.2023 - 04.2024

Business Analyst III

Agile Defense
01.2023 - 08.2023

IAM Business Systems Analyst

Zions
02.2022 - Current

Business Analyst - SailPoint IDNow

American Heart Association
01.2022 - 06.2023

Application Analyst - IAM

Prisma Health
08.2021 - 12.2021

IAM Security Analyst

Charles Schwab
05.2021 - 08.2021

IAM Access Governance

City National Bank
11.2020 - 07.2021

IAM Security Analyst

TCF-Huntington Bank
04.2020 - 08.2020

Senior Security Specialist

Blue Cross Blue Shield
07.2019 - 11.2019

Application/Mainframe Provisioning Analyst

CVS
10.2018 - 08.2019

UAM Consultant -User Access Management

Aon Insurance
07.2018 - 02.2019

Identity Management Lead Analyst

Amerihealth Caritas
01.2018 - 03.2018

Information Security/Business Analysis Functionality

Wells Fargo
06.2017 - 12.2017

Mainframe Security Analyst

Humana
08.2016 - 06.2017

Certifications - CompTIA CASP

Cybersecurity Training Team

Certifications - CompTIA Cloud Plus

TrainingCamp

Certifications - CompTIA Security Plus

Cybersecurity Training Team

Certification - Computer Analysis

EC-Council

Certification - Computer Admin

CED Solutions

Technical Diploma - Computer Technical Analyst

The Chubb Institute

High School Diploma - General Studies

Franklin High School

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Joy Atkinson