Summary
Overview
Work History
Education
Skills
Timeline
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Joy Audu

Dallas

Summary

Motivated and detail-oriented client-focused professional with a proven track record of managing client relationships, proven leadership and project management skills, demonstrated through successfully leading and coordinating meetings for stakeholders. Seeking a managerial position to leverage my ability in enhancing client satisfaction, improving service delivery, driving operational efficiency, manage tasks, foster collaboration, and deliver results in a dynamic and challenging environment.

Overview

3
3
years of professional experience

Work History

Client Service Coordinator

DR Financial Service
05.2022 - Current
  • Led a team of client service representatives, providing ongoing support and training to ensure consistent and high-quality service delivery
  • Identified and implemented process improvements to enhance team efficiency and client satisfaction, resulting in 15% increase in positive client feedback
  • Managed escalated client issues, providing resolution and follow-up to ensure client satisfaction and retention
  • Serve as the client's main point of contact, providing direction, help, and support to meet their needs
  • Maintained accurate records of client interactions, feedback, and requests, enabling efficient follow-up and service tracking
  • Cultivated and maintained positive relationships with clients, fostering a collaborative and supportive partnership, and ensuring ongoing client satisfaction and retention
  • Coordinated client onboarding processes by gathering necessary information, setting expectations, and facilitating a seamless transition, contributing to positive client experiences from the outset
  • Coordinated with support teams to ensure timely resolution of client issues, minimizing downtime and disruptions
  • Skilled in using Microsoft Office applications (Word Doc, Excel, Outlook, OneNote and PowerPoint) for documentation and reporting.

IT Analyst

Deloitte Consulting LLC
11.2021 - 03.2022
  • Engages with interdisciplinary teams to fulfill organizational objectives
  • Fosters constructive relationships with colleagues and leadership
  • Successfully managed and coordinated teams members, ensuring effective collaboration and communication
  • Developed and implemented a comprehensive project plan, including timelines, milestones, and deliverables, ensuring the project stayed on schedule
  • Addressed and resolved conflicts and challenges within the teams, promoting a positive and productive working environment
  • Handling customer complaints and resolving issues efficiently in a calm and professional manner
  • Administration) regulations and best practices
  • High level of attention to detail to ensure accuracy in documentation and adherence to guidelines
  • Strong organizational skills
  • Flexibility and adaptation in the face of shifting priorities
  • Utilize standard technology such as telephone, e-mail, and browser to perform job duties
  • Effective time management skills to balance multiple tasks and meet deadlines
  • Strong problem-solving abilities to address and resolve issues
  • Capable of handling multiple tasks simultaneously in a fast-paced environment
  • Skilled in using Microsoft Office applications (Word Doc, Excel, Outlook, OneNote and PowerPoint) for documentation and reporting.

Education

BSc. Information Communication Technology -

NMSU
Las Cruces, NM
12.2024

Skills

  • Proficiency in Microsoft Suites
  • Network and Cloud Technology
  • Scheduling and Planning
  • CRM software knowledge
  • Client Relationship Building
  • Time management expertise
  • Strong Organization
  • Sales proficiency
  • Customer Support
  • Call center experience

Timeline

Client Service Coordinator

DR Financial Service
05.2022 - Current

IT Analyst

Deloitte Consulting LLC
11.2021 - 03.2022

BSc. Information Communication Technology -

NMSU

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Joy Audu