Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
Languages
References
Timeline
Generic

Joy Aukema

Baldwinsville,United States

Summary

Dynamic professional with over 20 years of experience, including a successful tenure at Primerica Financial Services, where I exceeded sales goals by 40%. Skilled in team management and customer relationship management, I excel in developing effective strategies that drive revenue growth and foster collaboration across departments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Fulfillment Center Associate

Amazon
Syracuse, NY
06.2025 - Current
  • Ensured all safety protocols were followed during operations in the warehouse.
  • Conducted quality control inspections on outgoing items to ensure customer satisfaction.
  • Sorted and stowed items into pods as delivered, according to the size and safety of the product during transport.
  • Processed returned items according to company policies and procedures.
  • Communicated effectively with team members about tasks assigned.
  • Inspected items for damages prior to shipment.
  • Operated various material handling equipment such as scanners, conveyors, lifts.
  • Assisted in organizing merchandise shelves for optimal storage space utilization.
  • Received, sorted and processed incoming orders in a timely manner.
  • Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
  • Cleaned and maintained warehouse area on a daily basis.
  • Developed strong working relationships with other departments within the organization.
  • Performed regular cycle counts to ensure accuracy of inventory levels.
  • Used handheld scanners to key in data for packages.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.

Owner and CEO

The Glam Garage
Baldwinsville, New York
10.2024 - 05.2025
  • Managed day-to-day operations of the spa, including scheduling appointments, supervising staff, and ensuring customer satisfaction.
  • Established relationships with local businesses to create referral opportunities for potential customers.
  • Developed and implemented a comprehensive marketing strategy to increase spa services revenue.
  • Researched competitive pricing strategies for various spa services offered at different locations.
  • Maintained accurate financial records of all transactions related to the business operations of the spa.
  • Hosted special events to boost brand awareness and increase community engagement.

Physical Education Teacher

Baldwinsville Central School District
Baldwinsville, United States
07.2004 - 10.2024
  • Over 20 years of experience teaching physical education to elementary, middle, and high school students
  • Created and implemented engaging physical education curricula that met state standards and incorporated a variety of physical activities
  • Developed strategies to motivate students and encourage them to participate actively in physical education classes
  • Developed and administered assessments to evaluate student performance.
  • Collaborated with other teachers to integrate physical education into the overall school curriculum

District Manager/ Account Manager

Primerica Financial Services
06.2009 - 09.2015
  • Successfully managed and developed a team of 10 sales reps while maintaining relationships with more than 100 clients in the district
  • Developed and implemented sales and marketing plans to drive revenue growth and exceed sales goals
  • Trained and coached sales representatives on sales techniques, customer service, and product knowledge
  • Researched and monitored market trends to identify potential customers and sales opportunities
  • Developed and maintained relationships with key clients and partners to increase sales and customer loyalty
  • Demonstrated success in problem solving, conflict resolution, and customer service excellence
  • Exceeded sales goals by 40% in a 12 month period and led the district in new hires.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.

Operations Manager

ROC Marketing LLC
Skaneateles, New York
06.2005 - 09.2014
  • Developed and executed effective sales strategies to maximize revenue.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained excellent relationships with customers and vendors to support business objectives.
  • Collaborated with hiring managers to define staffing requirements and recruitment approaches.
  • Oversaw recruitment and hiring of executive team members.
  • Assisted in recruiting, hiring, onboarding new employees as needed.
  • Provided ongoing feedback to staff regarding job performance and development needs.
  • Ensured compliance with all safety regulations at the workplace.

Education

Masters Degree - Curriculum Development

University of Phoenix Online
Phoenix, AZ
05.2007

Bachelors Degree in Education - Physical Education

State University of New York at Cortland College
Cortland, NY
05.2002

Associates in an Applied Science - Studio Art

Onondaga Community College
Syracuse, NY
05.1992

Skills

  • Teaching
  • Quality control
  • Safety compliance
  • Order processing
  • Customer relationship management
  • Team collaboration
  • Operational efficiency
  • Effective communication
  • Leadership development
  • Training and coaching
  • Performance analysis
  • Curriculum development
  • Client motivation
  • Assessment administration
  • Collaboration
  • Team management
  • Sales strategy development
  • Marketing plan implementation
  • Sales training
  • Customer service
  • Market research
  • Relationship management
  • Problem solving
  • Conflict resolution
  • Customer loyalty
  • Networking
  • Sales opportunity identification
  • Revenue maximization
  • Product knowledge
  • Communication
  • Product demonstration
  • Key client relationships
  • Presentation skills
  • Account management
  • Customer relationships management

Affiliations

  • 2010 Walt Disney World Marathon finisher
  • 2004 Keuka Lake Olympic Triathlon finisher

Certification

  • 2009 Series 6
  • 2009 Series 63
  • 2009 New York State Life Insurance License
  • 2017 Licensed Permanent Makeup Artist
  • 2024 Licensed Minimalist Tattoo Artist
  • 2025 Certified Scarlet Microneedling Technician

Languages

Spanish
Elementary
Russian
Elementary

References

References available upon request.

Timeline

Fulfillment Center Associate

Amazon
06.2025 - Current

Owner and CEO

The Glam Garage
10.2024 - 05.2025

District Manager/ Account Manager

Primerica Financial Services
06.2009 - 09.2015

Operations Manager

ROC Marketing LLC
06.2005 - 09.2014

Physical Education Teacher

Baldwinsville Central School District
07.2004 - 10.2024

Masters Degree - Curriculum Development

University of Phoenix Online

Bachelors Degree in Education - Physical Education

State University of New York at Cortland College

Associates in an Applied Science - Studio Art

Onondaga Community College

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Joy Aukema