Joy Banks
Daytona Beach,FL
Summary
Seasoned Food Service Technician with a proven track record at Deployed Resources, enhancing kitchen efficiency and sanitation. Mastered knife skills and food safety, leading to a 30% reduction in waste. Excelled in training staff, showcasing strong leadership and communication abilities. Passionate about delivering high-quality culinary experiences through innovative menu planning and meticulous food presentation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food Service Technician
Deployed Resources
Rome, NY
05.2021 - Current
- Maintained cleanliness of kitchen and dining areas by sweeping, mopping, and wiping down surfaces.
- Trained new employees on proper kitchen procedures and sanitation practices.
- Inspected equipment to ensure proper functioning prior to use.
- Received deliveries from vendors ensuring that all products are fresh and properly stored.
- Assisted in the preparation of food items according to recipes and established standards.
- Followed safety protocols while operating machinery and handling food products.
Housekeeper
Kendall Regional Medcal Center
Miami, FL
08.2011 - 12.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Swept and damp-mopped private stairways and hallways.
Kitchen Lead
Ballard Hospitality
Covington, LA
03.2021 - 08.2024
- Verified food preparation and cooking standards to ensure quality control.
- Organized kitchen staff shifts and coordinated daily tasks for efficient workflow.
- Developed innovative recipes and menu items to increase customer satisfaction.
- Trained new employees in food safety protocols and kitchen operations.
- Monitored food temperature during storage, preparation, and service.
- Ensured compliance with local health department regulations.
- Ordered food ingredients from vendors based on budget constraints.
- Created weekly schedules to optimize efficiency of kitchen staff.
Ramp Agent
Swissport Cargo Services
Miami, FL
05.2022 - 06.2022
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
Mail Handler
United States Post Service
MIami, FL
11.2020 - 10.2021
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Organized outgoing mail into designated bins according to postal regulations.
- Verified accuracy of postage amounts on all outgoing mail pieces.
- Maintained accurate records of all incoming and outgoing mail items.
- Ensured that all parcels were packed properly before shipping out of facility.
- Operated various machines such as scales, pallet jacks, forklifts.
- Processed large volumes of paperwork including invoices and manifests.
Food Service Worker
TruCore LLC
Miami, FL
01.2020 - 05.2021
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
IA Specialist
FEMA
MIami, FL
07.2017 - 11.2020
- Organized and maintained filing systems for documents and records.
- Developed and implemented emergency management plans to ensure compliance with applicable regulations.
- Conducted risk assessments, identified potential hazards, and developed mitigation strategies.
- Coordinated the development of emergency response procedures and protocols for various hazard scenarios.
- Provided training and guidance to staff on emergency preparedness and response measures.
- Maintained contact with local government agencies regarding emergency management activities.
- Organized drills, exercises, and simulations to test the readiness of personnel in responding to emergencies or disasters.
- Conducted post-event debriefings with personnel involved in disaster responses or exercises to identify areas for improvement.
- Identified gaps in current policies and procedures related to emergency management operations and proposed solutions accordingly.
Housekeeper
Reaching Solutions
Miami, FL
06.2016 - 12.2017
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Housekeeper
Miami Children Hospital
Miami, FL
02.2013 - 07.2016
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Disinfected telephones, light switches and other frequently touched objects.
Sales Specialist
The Home Depot Inc
Miami, FL
04.2009 - 01.2013
- Developed and implemented sales strategies to increase customer base.
- Created customized presentations for potential customers.
- Conducted market research to identify target markets and develop pricing strategies.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Cultivated referral networks to identify new business opportunities.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Compiled key customer data to plan selling strategies and identify specific client needs.
Cashier
Walmart
Miami, FL
06.2008 - 03.2009
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
Server
Dennys Restaurant
Miami, FL
10.2007 - 06.2008
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Cashier
McDonald's
Miami, FL
01.2005 - 09.2007
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Grace Missionary Academy
Miami, FL08-2004
Skills
- Sanitation practices
- Food presentation
- Knife skills
- Portion control
- Food storage
- ServSafe certification
- OSHA guidelines
- Temperature monitoring
- Nutrition
- Cooking techniques
- Menu planning
- Order taking
- Food safety
Affiliations
- Public Notary
Certification
- First Aid/CPR/AED
- Certified ServSafe Manager
- Certified Forklift Driver
- Certified Phlebotomist
- Certified non-Violet crisis Prevention intervention
Timeline
Ramp Agent
Swissport Cargo Services
05.2022 - 06.2022
Food Service Technician
Deployed Resources
05.2021 - Current
Kitchen Lead
Ballard Hospitality
03.2021 - 08.2024
Mail Handler
United States Post Service
11.2020 - 10.2021
Food Service Worker
TruCore LLC
01.2020 - 05.2021
IA Specialist
FEMA
07.2017 - 11.2020
Housekeeper
Reaching Solutions
06.2016 - 12.2017
Housekeeper
Miami Children Hospital
02.2013 - 07.2016
Housekeeper
Kendall Regional Medcal Center
08.2011 - 12.2024
Sales Specialist
The Home Depot Inc
04.2009 - 01.2013
Cashier
Walmart
06.2008 - 03.2009
Server
Dennys Restaurant
10.2007 - 06.2008
Cashier
McDonald's
01.2005 - 09.2007
- First Aid/CPR/AED
- Certified ServSafe Manager
- Certified Forklift Driver
- Certified Phlebotomist
- Certified non-Violet crisis Prevention intervention
High School Diploma -
Grace Missionary Academy
Similar Profiles
Maria MorenoMaria Moreno
House Keeping and Laundry at Deployed ResourcesHouse Keeping and Laundry at Deployed Resources
Kassandra VelaKassandra Vela
Level 2 Security Guard at Deployed ResourcesLevel 2 Security Guard at Deployed Resources
Eva aguadoEva aguado
Foods Service Team Lead at Deployed ResourcesFoods Service Team Lead at Deployed Resources