JOY BLAKE
Queens
Summary
Experienced professional in the hospitality industry with a proven track record of delivering exceptional service in fast-paced dining environments. Recognized for strong emphasis on teamwork and dedication to customer satisfaction. Known for adaptability and reliability, consistently adjusting to evolving demands and maintaining seamless operations through effective communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
SERVER
SGR HOSPITALITY
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
FLIGHT ATTENDANT
UNITED AIRLINES
09.2022 - 01.2023
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Resolved passenger conflicts and medical emergencies during flights
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order
Server
Carnegie Restaurant
08.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Associate’s degree - Business Management
Australian College
Melbourne, Vic01.2015
Skills
- Exceptional guest experiences
- Effective communication
- Outstanding customer service
- Managing multiple responsibilities
- Accuracy and attention to detail
- Order management
- Tailored recommendations
- Accommodating dietary preferences
- Resolving guest inquiries
- Professionalism
- Team collaboration
- Seamless operations
- High service standards
- Customer satisfaction
- Front of House Management
- Labor and Overhead Cost Estimation
- Marketing and Advertising
- Restaurant Operation
- Organization and Prioritization
- POS Terminal Operations (Revel/Toast)
- POS system operation
- Exceptional communication
Timeline
SERVER
SGR HOSPITALITY
03.2023 - Current
FLIGHT ATTENDANT
UNITED AIRLINES
09.2022 - 01.2023
Server
Carnegie Restaurant
08.2021 - 06.2022
Associate’s degree - Business Management
Australian College
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