Joy Bohn
Cherry Valley,IL
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized. Known for ability to establish trust with clients by understanding individual needs and offering personalized solutions. Consistently recognized for improving salon's customer satisfaction levels through excellent service delivery.
Passionate exercise trainer and group fitness instructor with background in designing and leading dynamic workout sessions tailored to participant needs and skill levels. Skilled in creating engaging and inclusive environment that encourages health, wellness, and community building among clients. Demonstrated ability to adapt exercises for individuals with special requirements, ensuring safe and effective workouts. Known for improving client retention rates through personalized attention, motivation, and support!
Friendly Bartender committed to providing guests with genuine hospitality and expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering many years of experience in providing patrons with superior service. Talented and skilled multitasker comfortable juggling competing priorities. Always a team player and willing to go that extra step to help out wherever is needed!
Overview
24
24
years of professional experience
Work History
Fitness Instructor
YMCA Rock River Valley
Rockford, IL
01.2013 - Current
- Assisted with follow-up and communication with participants to help improve class delivery.
- Attended professional development workshops related to group exercise instruction and leadership skills.
- Maintained certification requirements, including CPR/AED, to ensure compliance with industry standards.
- Encouraged members to reach their fitness goals through motivation and positive reinforcement.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Monitored class participants for appropriate techniques to prevent injuries.
- Conducted energizing, fun, safe and educational classes.
- Assisted with set up, clean up, equipment maintenance, stocking supplies. as needed.
- Designed and implemented diverse workout programs tailored to group needs, enhancing fitness levels.
- Exceeded customer satisfaction by finding creative solutions to problems.
Hairstylist
Self-employeed
Cherry Valley, IL
01.2001 - Current
- Sanitized workstations and salon equipment to reduce risk of infection.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Managed cash register transactions during checkout process.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Developed relationships with new clients through referrals from existing customers.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Organized scheduling of appointments throughout the day.
- Tracked inventory of supplies used for styling services.
- Pre-booked future appointments to increase repeat business.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Greeted customers, answered phones and booked appointments.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Developed new styles and techniques.
- Responded to customer inquiries by phone, email, and in person.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
Bartender
Mr. J's Bar and Grill
Loves Park, IL
09.2012 - 11.2016
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Greeted customers and provided excellent customer service.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bartender
Angelos Italian Restaurant
Rockford, IL
10.2005 - 09.2011
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Performed opening and closing duties including restocking supplies.
- Planned and coordinated special events to boost customer numbers and profits.
- Greeted frequent visitors by name and explained new promotions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Education
Cosmetologist License - Cosmetology
Pivot Point Cosmetology
Roselle, IL10-2001
High School Diploma -
Boylan Catholic Highschool
Rockford, IL05-2000
Skills
- Exercise modification
- Fitness assessments
- Nutritional guidance
- Functional training
- Circuit training
- Exercise programming
- Strength training
- Core strengthening
- Aerobic exercise
- High-intensity interval training
- Injury prevention
- Endurance training
- Yoga instruction
- Client motivation
- Body composition analysis
- Pilates instruction
- Flexibility training
- Styling advice
- Trend expert
- Hair maintenance expert
- Cosmetology
- Sales expertise
- Relationship building and management
- Highly motivated self-starter
- Safe service compliance
- Health codes compliance
- Memory retention
- Customer service expertise
- Professional appearance
- Highly reliable
- Cleanliness and hygiene
- Beverage preparation
- Clear and effective communication
- Team player attitude
- Strong multitasking
- Safe serving practices
- Drink preparation techniques
Timeline
Fitness Instructor
YMCA Rock River Valley
01.2013 - Current
Bartender
Mr. J's Bar and Grill
09.2012 - 11.2016
Bartender
Angelos Italian Restaurant
10.2005 - 09.2011
Hairstylist
Self-employeed
01.2001 - Current
Cosmetologist License - Cosmetology
Pivot Point Cosmetology
High School Diploma -
Boylan Catholic Highschool
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