Joy Bonham
Oakhurst,CA
Overview
12
12
years of professional experience
Work History
Product Owner - Artificial Intelligence Virtual Assistant
Wells Fargo
12.2018 - 06.2024
- Developed and managed the strategic direction and feature roadmap for Wells Fargo's Artificial Intelligence Virtual Assistant, ensuring alignment with business goals and enhancing customer engagement through innovative AI solutions.
- Owned the end-to-end product roadmap development with a global team of developers, linguists, and QA testers for experiences contributing to a conversational AI virtual assistant software solution targeted to reached 70M customers; prioritized and delivered over 70 features in production (beta) to improve financial technology via 24/7 self-serve access and 3rd party cloud storage.
- Led the implementation and adoption of Agile (tools, process, training & culture) and provided mentorship within the team of Engineers to drive efficiencies and best practices, candid advocate with stakeholders on areas of continuous refinement.
- Orchestrated and facilitated a Chatbot and Virtual Assistant (CVA) Ideathon/Hackathon, fostering cross-functional collaboration across multiple lines of business, resulting in the submission of over 200 ideas and selection of the top four by Executive Leadership for development.
- Oversaw resource allocation, conducted targeted interviews, and meticulously managed budget forecasts while setting performance metrics to ensure efficient project execution and alignment with strategic objectives.
- Spearheaded the transition of the project team to embrace agile methodologies and tools, enabling iterative delivery and seamless execution of expanding program initiatives.
Sr. Project Manager
Xcel Energy
, Colorado
04.2017 - 05.2018
- Led complex projects within Xcel Energy, overseeing all phases from initiation to closure, ensuring adherence to budget, schedule, and quality standards while fostering collaboration across diverse teams to achieve project goals efficiently and effectively.
- Achieved board-committed deadline and delivered under budget the build of a new Cyber Defense Center ($1.1M) by controlling risk, changes and safety & accountability across teams.
- Served as the primary contact with Vendor Management Office: enabled relationship with contractors, local/city/state and stakeholders to ensure permits were in place and requirements met.
- Installed, upgraded & decommissioned Information Security software and hardware across Operations & two nuclear sites.
- Directed and led the planning of Security Camera patching and upgrades for 1,200+ devices across 8 states.
- Provided clear and comprehensive weekly updates to stakeholders on project status, dependencies, scope, issues, and roadblocks, leveraging data-driven evidence to support informed decision-making and ensure transparency.
- Maintained project control through daily scrum meetings, focused project goals and positive work environment.
- Developed detailed plans outlining scope, schedule, and financials (budget and forecast) for all project activities, ensuring adherence to timelines and financial constraints from initiation to completion.
- Drafted and revised contract language and Statements of Work (SOWs) with vendors, ensuring accuracy and alignment with project requirements and contractual obligations.
Sr. Project Manager
InteliSecure
, Colorado
11.2015 - 09.2016
- Led complex cybersecurity projects at InteliSecure, overseeing end-to-end project lifecycles, managing resources, and ensuring delivery within scope, budget, and timeline constraints to meet client security objectives effectively.
- Designed and executed 15+ Program Plans for Fortune 500 customers seeking agnostic information security consultation.
- Led 50+ Managed Security Service Provider (MSSP) Global Team in onboarding 45+ MSSP customers onto a platform developed for increased security, automation and revenue.
- Acted as single point of contact for managing vendor escalations.
- Initiated Scrum and Agile Methodologies into the PMO & doubled efficiency in a siloed organization by solutioning a PM Tool.
- Project voice for Stakeholder communications during weekly status meeting with Sales, Engineering and Professional Services.
- Served as the Relationship manager for Clients, SDLC Project Team, Professional Services and MSSP Teams.
Project Manager
U.S. Army Rapid Equipping Force
, Virginia
05.2012 - 08.2015
- Led cross-functional teams in the planning, execution, and delivery of rapid prototyping projects for the U.S. Army Rapid Equipping Force, ensuring timely deployment of cutting-edge technologies to meet mission-critical objectives.
- Managed full Product Development Process, acquisition & executive gate reviews of 35+ critical hardware and software capabilities ($35M+) for Soldiers in Iraq & Afghanistan.
- Served as the Program Manager for the rapid prototyping mobile laboratories; oversaw the Request for quote (RFQ), contract and build by managing clear and frequent communications with stakeholders.
- Spearheaded Directors top two initiatives at Government request based on performance delivering quality initiatives rapidly.
- Wrote the Request for Information (RFI), refined requirements, and led panel discussion with industry for a modular construction of the Expeditionary Laboratories.
- Expert in financial management, annual budgeting and forecasting.
- Selected to contribute as a member of the process improvement working group for the organization.
- Contributed to requirement refinement, test plans and contracts.
- Demonstrated and briefed project capabilities to Senior Leadership.
- Coached/Mentored team members on industry best practices.
Timeline
Product Owner - Artificial Intelligence Virtual Assistant
Wells Fargo
12.2018 - 06.2024
Sr. Project Manager
Xcel Energy
04.2017 - 05.2018
Sr. Project Manager
InteliSecure
11.2015 - 09.2016
Project Manager
U.S. Army Rapid Equipping Force
05.2012 - 08.2015
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