Hi, I’m
Joy Boone
Account Executive
Tewksbury,MA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Motivated Account Manager experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Delivers excellent customer service by practiced listening and speaking skills.
Resourceful sales professional with excellent client oversight, issue resolution and relationship-building expertise. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Skilled at working multiple accounts with extensive knowledge of product sales and service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
14
years of professional experience
4
Certificates
Skills
Relationship building and management
Work History
PrintResourceWestborough, United States
Account Executive
07.2021 - Current
Job overview
- Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
- Liaised between clients, internal departments, and outside suppliers daily to optimize customer service.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Serviced accounts and proposed new products and services to maximize revenue and increase sales by 15%.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Leveraged CRM to collect, organize and manage sales data and customer information.
Worthen IndustriesNashua, NH
Account Manager/Office Administrator
10.2020 - 06.2021
Job overview
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems for 10 large business units.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms as direct customer service representative for 2 business unites totaling over 400 customers.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met daily for 10 large business units.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
PS Salon & SpaBoston, MA
District Manager
09.2019 - 02.2020
Job overview
- Oversaw quality of operations of 18 locations within Mid-Mass region.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Located, developed, and promoted talented employees to cultivate collaborative, hardworking teams.
- Evaluated BI reports outlining financial data to assist management with making strategic plans and operational decisions.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Coordinated with other district managers to actualize performance improvement strategies.
- Optimized team performance with newly implemented sales and merchandising procedures.
Elizabeth GradyDanvers, MA
Manager/Licensed Esthetician
03.2005 - 12.2016
Job overview
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Coached team on effective upselling and cross-selling methods meeting or exceeding monthly sales goals by 10%.
- Monitored employee performance and developed improvement plans.
- Trained and effectively heightened productivity of new team members, utilizing communication and knowledge in effective marketing strategies to meet operational and sales targets.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Implemented professional ability in developing rapport with team members, engaging in conflict resolution and interpersonal communication, ensuring constant state of time-efficient workflow.
Education
Fitchburg State UniversityFitchburg, MA
Business Administration Concentration
05.2001
Certification
Certified Travel Agent, Archer Travel- 2021
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
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sunday
morning
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evening
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Timeline
Account Executive
PrintResource
07.2021 - Current
Account Manager/Office Administrator
Worthen Industries
10.2020 - 06.2021
District Manager
PS Salon & Spa
09.2019 - 02.2020
Manager/Licensed Esthetician
Elizabeth Grady
03.2005 - 12.2016
Fitchburg State University
Business Administration Concentration
05.2001
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