Joy Bradley
Lincoln,CA
Summary
Accomplished Head Cashier at Home Depot. Well-versed in fielding customer questions, providing recommendations, and upselling products. Successful at giving customer positive experiences to drive loyalty and repeat business. Skilled in store operations and cash handling. Extensive experience in successfully training and mentoring cashiers. Skilled in solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need.
Overview
13
13
years of professional experience
Work History
Head Cashier
Home Depot
04.2019 - Current
- Perform store opening, closing 20 POS registers, and 6 self-checkout registers.
- Ensure accuracy in cash handling, minimizing discrepancies and maintaining balance registers.
- Coordinate breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Train, mentor, and develop new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Provide exceptional customer service by promptly resolving issues and fostering positive relationships with customers.
- Handle escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Cashier Part-Time
Joann Fabric & Craft Store
04.2019 - Current
- Over 10 years greeting customers entering store and determining customer needs.
- Build relationships with customers to encourage repeat business.
- Help customers complete purchases, locate items, and join reward programs.
- Assist customers with returns, refunds and resolving transaction issues.
- Enhance customer loyalty by participating in rewards program enrollment.
- Provide backup support for other departments when needed, showcasing versatility within Joann's retail environment.
- Manage cash drawer accurately, ensuring all transactions balance at end of day.
Merchandise & Visual Soft Lines Team Leader
Sports Authority
03.2012 - 03.2016
- In charge of creating visually appealing and eye-catching window and interior store displays.
- Converted window shoppers into prospects, driving brand and sales objectives.
- Change displays to promote new product launches and reflect festive or seasonal themes
- Worked around window displays, walkways and counters to provide an outstanding in-store customer experience
Education
Associate of Arts - Graphic Design
Diablo Valley College
Pleasant Hill, CA05.2004
Skills
Excellent Customer Service
Store opening/closing procedures
Multi-tasking skill
Team Leadership
Training and Mentoring
Issue/Problem resolution
Transaction Approvals
Timeline
Head Cashier
Home Depot
04.2019 - Current
Cashier Part-Time
Joann Fabric & Craft Store
04.2019 - Current
Merchandise & Visual Soft Lines Team Leader
Sports Authority
03.2012 - 03.2016
Associate of Arts - Graphic Design
Diablo Valley College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Abraham MassalleyAbraham Massalley
Carpenter at Exquisite Home Improvement/Home DepotCarpenter at Exquisite Home Improvement/Home Depot