Joy Brewer
Springfield
Summary
Dedicated cashier with strong cash handling and customer service skills. Proven ability to resolve inquiries and enhance the shopping experience. Committed to reliability and integrity in every transaction.
Overview
15
15
years of professional experience
Work History
Cashier
Travel Centers of America
02.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash management duties, including balancing registers at shift end.
- Trained new cashiers on operating procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Monitored inventory levels at checkout to assist in restocking efforts as needed.
Cashier
Jacksons Food Stores
11.2022 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Assisted customers with inquiries, providing product information and recommendations.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Manager
Dari Mart
10.2012 - 01.2021
- Streamlined inventory management processes to enhance stock availability and reduce waste.
- Trained and mentored team members on operational best practices and customer service standards.
- Implemented new scheduling systems to improve staff efficiency and optimize labor costs.
- Analyzed sales data to identify trends and adjust product offerings based on customer preferences.
- Supervised cash handling operations to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on register procedures and customer service standards.
- Managed daily cash reconciliations, identifying discrepancies to maintain financial integrity.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Coordinated team schedules to optimize staffing levels during peak hours for improved customer service.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Analyzed sales data to identify trends, informing inventory restocking decisions for better product availability.
- Established strong relationships with customers, promoting loyalty through exceptional service delivery.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Caregiver
Bayberry Commons
11.2010 - 08.2012
- Assisted residents with daily living activities, promoting independence and enhancing quality of life.
- Monitored and recorded vital signs, ensuring timely health interventions and accurate documentation.
- Implemented safety protocols, reducing incidents and fostering a secure environment for residents.
- Coordinated with families to provide updates on resident progress and address concerns effectively.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Trained and mentored new staff on caregiving techniques and proper use of equipment.
Education
High School Diploma -
Lane Community College
Eugene, ORSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
Timeline
Cashier
Travel Centers of America
02.2024 - Current
Cashier
Jacksons Food Stores
11.2022 - 02.2025
Manager
Dari Mart
10.2012 - 01.2021
Caregiver
Bayberry Commons
11.2010 - 08.2012
High School Diploma -
Lane Community College