Joy Brown
Garland,TX
Summary
I am a dedicated detail-oriented, fast learner, very dependable professional seeking a position in Medicaid Eligibility Surge Coordinator position where I can utilize my strong understanding of Medicaid policies and regulations to assist individuals in accessing necessary healthcare services. I have over 10 years of experience, and along with the skills have to offer, I can get the job done for our organization. I want to show you my master skills of being a Medicaid Eligibility Surge Coordinator for your organization. And to proven track record of accurately assessing in facilitating Medicaid eligibility for diverse client populations, and leveraging comprehensive knowledge of Medicaid policies and regulations, coupled with exceptional communication and problem-solving skills, to efficiently navigate complex eligibility criteria and streamline the application process. I would like to be dedicated to ensuring equitable access to healthcare benefits, ethical standards, and fostering positive relationships with clients. Be able to help healthcare providers, and with community partners." This will allow me to help engage in your organization while applying my skills to be a great candidate in helping meet business goals, and challenges in your organization. It will be an honor to work alongside you, as your employee to help you move toward the future of where the business is going for involving helping our clients in the healthcare field, of how we serve in the society.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lean Trained-Tested-Certified Management Meta Marketing Pro |Trainer | Subject Matter Expert| Quality Assurance| Change Management
Genpact (Largest Social Media Platform)
03.2022 - 11.2023
- Design refresher training and individual coaching plans in partnership with Team leaders
- Implement and give feedback on process-training programs, such as the SWAT team and other initiatives
- Communicate with team on Responsibility/multi-task different Depts
- Keep a pulse on the agent’s knowledge and skills gaps, providing alternatives to solving them, and keep up-to-date and proficient in processing voice and products
- Attend all calibration sessions and routine shadow sessions
- Create a newsletter to address top error rollouts and other pertinent information
- Complete daily reports featuring all relevant actions and scores for onboarding
- Design and administer monthly product/ process/ policy knowledge tests
- Own projects related to the training department as needed
- Onboard trainees in client processes, onboarding, and sales skills
- Assist with new hires' interviews
- Drive revenue for our clients by supporting scalable sales programs across a variety of direct clients and agencies
- Drive product adoption and educate clients and agencies in a scalable fashion
- Ensure that our client receives the highest level of sales and operational and strategic services and programs
- Develop and implement best practices for client interaction sales and services
- Customer relationship, marketing brand marketing, online advertising
- Insights connects various resources across people, process data and technology employees understand the need for change and their roles within it
- Leading the employees to adapt to change with new information that will help make their work easier and use the information to advertise on social media platforms based on their products/services to consumers for direct sales/purchase
- Global business and managing international time one with business owners, and business partners everyday basics
- Ability to communicate effectively at all levels (both written and verbal) excellent interpersonal and leadership skills
- High integrity and work ethics with advertiser’s accounts/bank information
- Highly organized with the ability to perform multiple tasks and handle changing priorities successfully in a fast-paced environment
- Work daily with all Microsoft Offices, Word documents, and all forms of application and software ex
- Letters, documents, customer information, projects, content, and presentation with little supervision.
Case Management & Eligibility Specialist
Texas Workforce Solutions
11.2008 - 01.2011
- Conducted eligibility assessments for Medicaid applicants, reviewing documentation and verifying information to ensure compliance with program requirements
- Assisted applicants in completing Medicaid applications and guided required documentation
- Communicated with applicants and healthcare providers to gather necessary information and resolve eligibility issues
- Maintained accurate records of applicant interactions and eligibility determinations
- Collaborated with other departments and agencies to coordinate services for Medicaid recipients
- Assisting customers one-on-one solving problems, and providing resources to help customers with their needs
- Outreaching customers in a timely matter
- Offered diverse clerical support to the office team members including managing correspondence, answering telephone calls, and tracking documentation
- Every first month assist the TANF counselor with print screens for client eligibility status
- Respond to crises when severe mental health and behavioral issues arise
- Followed strict policies and procedures to maintain client confidentiality and keep data private
- Evaluated clients and formulated individualized service plans outlining short-term and long-term goals
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings
- Conducted intake interviews, including bio-psychosocial assessment to determine client eligibility and suitability for the program
- Recorded comprehensive case notes and follow-up documentation for admitted and transferred clients.
Administrative Assistant
Texas Workforce Solutions
06.2006 - 11.2008
- Provided administrative support to the healthcare department, including scheduling appointments, managing correspondence, and maintaining files
- Assisted with Medicaid billing and reimbursement processes, ensuring accurate documentation and timely submissions
- Coordinated meetings and events, handling logistics and communication with participants
- Prepared reports and presentations for management, summarizing key information and data analysis
- Offered diverse clerical support to office team members including managing correspondence, answering telephone calls, and tracking documentation
- Maintained business records by updating customer information
- Made orders for new office supplies based on demand and budgetary restraints
- Updated financial customer and business records with accurate daily information, preventing data loss, and keeping files current
- Dispersed incoming mail to the correct recipient throughout the office
- Tracked office stock and maintained inventory in a neat and organized fashion
- Handled requests for information, delegating tasks to appropriate employees to optimize customer services
- Received and screened a high volume of internal and external communication
- Monitored calendars and scheduled appointments based on availability, and established load limits
- Routed agreements contracts, and invoices through the signatures process
- Controlled building access by supplying key cards to employees and visitors
- Oversaw workforce management and staff scheduling to keep office operations running smoothly
- Drafted meeting agendas supplied advance materials and executed follow up for meetings and team conferences
- Setting up Childcare for the Choice Program, and updating Childcare as needed upon eligibility.
Education
Master in Entrepreneurship -
Colorado Technical University
01.2025
Bachelor of Science in Administration Business Development -
Colorado Technical University
01.2023
Bachelor of Science in Health Human Service Management -
Phoenix University
01.2011
Medical Assistant -
Remington College
01.2008
Diploma -
Franklin D Roosevelt
01.2004
Skills
- Proficient in Medicaid eligibility determination processes
- Strong knowledge of Medicaid policies and regulations
- Excellent attention to detail and accuracy in documentation
- Ability to effectively communicate complex information to individuals from diverse backgrounds
- Experience working with Medicaid application systems and databases
- Strong organizational and time-management skills
- Policy/Program Development
- Cross-functional team management customer retention
- Recruiting and hiring
- MS Office proficient
- Project management
- Employee training
- Team-oriented
- Staff training and development Accurate cash handling
- Outstanding communication skills in Purchasing and Planning
- Employee development
- Schedule management
- Profit and loss accountability
- Financial administration
- Supervision and training
- Performance improvement
- Strong problem solver
- Dedicated team player
- Labor relation
- Strong interpersonal skills
- Human Resources Management (HRM)
Certification
- Certified Work Profession (CWP)
- Certified Medical Assistance
- Lean Certified
Accomplishments
- Accepted into The National Society of Leadership and Success Program-2022-2023
- Member, Alumni College (Colorado Technical University)
- President list (Remmington College) & Colorado Technical University
- Perfect Attendance (Work/College)
References
- April Neloms, nelomsapril@gmail.com
- CEO- Michael & Stephanie, McGhee Trucking L.L.C., (214) 535-9249
- Store Manager-Larry Johnson, McDonald Corporation, (972) 279-8160
Timeline
Lean Trained-Tested-Certified Management Meta Marketing Pro |Trainer | Subject Matter Expert| Quality Assurance| Change Management
Genpact (Largest Social Media Platform)
03.2022 - 11.2023
Case Management & Eligibility Specialist
Texas Workforce Solutions
11.2008 - 01.2011
Administrative Assistant
Texas Workforce Solutions
06.2006 - 11.2008
Master in Entrepreneurship -
Colorado Technical University
Bachelor of Science in Administration Business Development -
Colorado Technical University
Bachelor of Science in Health Human Service Management -
Phoenix University
Medical Assistant -
Remington College
Diploma -
Franklin D Roosevelt
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