Joy Brown
Tulsa,OK
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Schlotzsky's Deli
Tulsa, OK
01.13-20 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
Office Manager
Mad Dogs Laser Tag
Ponca City , OK
01.2006 - 03.2010
- Organized, scheduled and coordinated all aspects of birthday parties for clients.
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Team Leader
Hideaway Pizza
Tulsa, OK
05/25/19 - 8/15/21
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided accurate change for cash transactions using a cash register system.
- Took orders for food and drinks and delivered them to guests.
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
Education
High School Diploma -
Ponca City High School
Ponca City, OK05-2010
Skills
- Operations Management
- Employee Scheduling
- Recruiting and interviewing
- Money Handling
- Staff Training and Development
- Team motivation
- CSS
- Staff Management
References
References available upon request.
Timeline
Office Manager
Mad Dogs Laser Tag
01.2006 - 03.2010
Assistant Manager
Schlotzsky's Deli
01.13-20 - Current
Team Leader
Hideaway Pizza
05/25/19 - 8/15/21
High School Diploma -
Ponca City High School