Joy Buckner
Louisville,KY
Summary
Dedicated professional seeking Customer Service Representative role with 8 years of experience in administrative support and customer-centric roles. Proven communication skills and adept problem solver with expertise in data entry and enhancing client satisfaction. Experienced in streamlining customer interactions and resolving complex inquiries, ensuring efficient and effective service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Home Instead
08.2025 - Current
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted in medication management, adhering to prescribed schedules and guidelines.
- Developed and maintained strong relationships with clients and families, fostering trust and communication.
- Coordinated transportation for medical appointments, optimizing client accessibility to healthcare services.
Temporary Pharmacy Technician Call Center
RemX
03.2025 - 08.2025
- Managed medication inventory and ensured accurate stock levels to prevent shortages.
- Compounded prescriptions with precision, adhering to safety and regulatory standards.
- Collaborated with pharmacists to verify prescription orders for accuracy and compliance.
- Trained and mentored junior technicians on pharmacy procedures and best practices.
Collector
United Collection Bureau
09.2024 - 02.2025
- Manage diverse debtor portfolios, optimizing recovery rates through strategic collection approaches.
- Implement innovative collection strategies, resulting in improved debtor engagement and compliance.
- Build collaborative relationships with debtors to negotiate mutually beneficial payment plans.
Activities Assistant
Tri County Community Action Agency
08.2023 - 09.2024
- Coordinated and managed daily activities for seniors to promote autonomy and engagement.
- Developed and implemented innovative programs to enhance cognitive and motor skills through interactive games.
- Ensured safe and timely transportation, facilitating access to essential services and enhancing overall satisfaction.
Medical Assistant
Nephrology Associates of Kentuckiana
10.2021 - 08.2022
- Assisted providers and staff to streamline clinic operations, enhancing overall efficiency.
- Managed patient vitals and medication updates, contributing to improved patient care quality.
- Optimized patient flow, reducing wait times and increasing appointment capacity.
Administrative Assistant
Jefferson Community and Technical College
06.2017 - 10.2019
- Streamlined student support processes, enhancing efficiency and service delivery.
- Improved communication strategies for Ready-to-Work coordinators, fostering better collaboration and support.
- Leveraged Microsoft Office for effective data management and reporting, ensuring meticulous record-keeping for student services and program coordination.
Sales Associate
Payless ShoeSource
08.2014 - 01.2017
- Managed customer service activities at the checkout, enhancing the overall customer experience.
- Coordinated inventory logistics and stocking processes to maintain product availability.
- Executed store opening and closing procedures, contributing to operational efficiency.
Customer Service Representative
ADP
08.2016 - 11.2016
- Resolved complex account issues and guided customers through flexible spending account processes, enhancing client satisfaction and ensuring regulatory compliance.
- Streamlined customer interactions, significantly improving transaction efficiency and handling high-volume inquiries effectively.
Cashier
Kroger
07.2013 - 07.2014
- Maintained a clean and organized workspace to ensure a safe and pleasant environment for customers.
- Enhanced customer satisfaction by consistently providing exceptional service and addressing patron needs effectively.
Education
Some College - Medical Billing & Coding
Campbellsville University
Louisville, KY05.2023
Certificate - Medical Assistant
Campbell University
Louisville, KY01.2021
Skills
- Patient Care
- Icd-10
- Vital Signs
- Medical Office
- Injections
- EMR Systems
- Epic
- Customer Service
- Computer Skills
- Microsoft Office
- Excel
- Active Listener
- Organizational Skills
- Attention To Detail
- Responsive
Accomplishments
Medical Assistant Certificate at Campbellsville University
First Aid Certified
Basic Life Support Certified
Certification
- CPR Certification
- BLS Certification
Timeline
Home Health Caregiver
Home Instead
08.2025 - Current
Temporary Pharmacy Technician Call Center
RemX
03.2025 - 08.2025
Collector
United Collection Bureau
09.2024 - 02.2025
Activities Assistant
Tri County Community Action Agency
08.2023 - 09.2024
Medical Assistant
Nephrology Associates of Kentuckiana
10.2021 - 08.2022
Administrative Assistant
Jefferson Community and Technical College
06.2017 - 10.2019
Customer Service Representative
ADP
08.2016 - 11.2016
Sales Associate
Payless ShoeSource
08.2014 - 01.2017
Cashier
Kroger
07.2013 - 07.2014
Certificate - Medical Assistant
Campbell University
Some College - Medical Billing & Coding
Campbellsville University
Personal Information
Title: Customer Service Representative