Joy Cabrera
Grovetown,GA
Summary
- 9+ years of work experience in regulatory, service delivery focused environment and interpreting legislation.
- 9+ years of reviewing, updating, and recording client information using computer systems
- 5 years of front counter registry work experience with extensive knowledge of Motor Vehicles administration legislations and regulations (i.e. Traffic Safety Act), business policies and procedures, user guides, manuals, and training materials.
- 5 years of working knowledge on all registry topics (Motor Vehicles, Vital Statistics, Corporate Registries, Personal Property, Land Titles, Alberta Health Care, and Alberta Organ & Tissue Donor).
- 5+ years of work experience with difficult clients in responding to complaints and first point of contact for Government of Alberta at Driver Fitness and Monitoring and Driver Examination Standards.
- Substantial knowledge of provincial legislation, Traffic Safety Act and Regulations, Freedom of Information and Protection of Privacy Act and CCMTA Medical Standards.
- Took on a supporting role for +2 years and coordinated with Scheduling Coordinator in developing the driver examiner schedules and overseeing coverage for road test appointments in Alberta.
- Forward thinking Operations Specialist bringing +2 years of expertise and training with the Alberta Provincial Licensing Officer and gained in depth knowledge in verifying licensing documentation. Along with administering, issuing, renewing, and cancelling driver examiner licenses.
- Obtained a Bachelor of Science in Physical Therapy diploma in November 2000.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registries Specialist
Government of Alberta - Service Alberta
Edmonton, Alberta
03.2023 - 11.2023
- Being the single point of contact and provided subject matter expertise on key pieces of provincial legislation such as the Traffic Safety Act, related regulations, and guidelines established by the Government of Alberta for the Registry Agent Network.
- Provided critical, timely and effect support to the operational service delivery at departments in Motor Vehicles, Vital Statistics, Corporate Registries, Personal Property, Land Titles, and Alberta Health Care Plans.
- Handling Registry Agent portfolios by coaching and advise to businesses on quality assurance standards, monitoring, and reporting on service delivery expectations.
- Resolved complex business and system issues including policy clarification and root cause analysis of application errors during execution.
Reviewing Officer
Government of Alberta- Driver Fitness & Monitoring
Edmonton, Alberta
08.2022 - 03.2023
- Evaluated the medical and physical fitness of high risk drivers to determine their ability to safely operate a motor vehicle.
- Implemented decisions of the provincial registrar and managed client files regarding driving privileges.
- Prioritized, reviewed and conducted investigations into complaints, and referrals from medical professionals regarding individuals continuation of operating a motor vehicle in a safe manner.
- Determined the necessary actions to take using expertise in Traffic Safety Legislation, road safety policy and the Canadian Council of Motor Transport Administrators (CCMTA) should an individual's medical fitness standards for driving is a concern and is unfit to drive.
- Direct contact with clients with medical conditions, criminal conviction impaired drivers, and stakeholders such as the courts, law enforcement, lawyers, physicians, medical professionals and government staff at all levels.
Senior Information Officer
Government of Alberta-Driver Fitness & Monitoring
Edmonton, Alberta
05.2019 - 08.2022
- Team Leader and responsible for a team of 5 staff members at Alberta Transportation in the Client Support Centre department.
- Served as primary contact for registry agents and public inquiries regarding driver suspensions related to medical conditions, impaired driving, and driver examinations.
- Advised on provincial legislation including traffic safety laws and Driver Fitness and Monitoring policy.
- Effectively communicated driver record information, demerits, suspensions/penalties, Criminal Code of Canada convictions, medical fitness processes and re-licensing requirements to the public.
- Collaborated with management to hire and train new staff
Administrative Assistant
Government of Alberta-Driver Examination Standards
Edmonton, Alberta
05.2019 - 08.2022
- First point of contact for Licensed Driver Examiners and Registry Agent inquires via phone and email.
- Provided immediate resolutions for road test issues for driver examiners and guidance to members of the registry agent network about road test policies and procedures.
- Provided administrative support to the executive team, including scheduling driver examiners and managing road test appointments.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed complaints and incoming calls while providing information, deescalating irate clients and transferring callers to appropriate personnel.
- Highly involved with management regarding client driver record investigations.
- Handled confidential documents in an organized order according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Bachelor of Science - Physical Therapy
Our Lady of Fatima University
Valenzuela, Philippines11-2000
High School Diploma -
David Thompson High School
Vancouver, British Columbia06-1994
Skills
- Data Management - Strong analytical and research skills
- Innovation - Strong problem solving and time management skills
- Document Control - Thorough and great attention to detail
- System Maintenance - Excellent interpersonal and organizational skills
Languages
English
Native/ Bilingual
Tagalog - Filipino
Full Professional
Certification
- Freedom of Information Privacy Act course completion
- Respectful Workplace training
- Workplace Violence Prevention
- Lean Six Sigma Yellow Belt course completion
Timeline
Registries Specialist
Government of Alberta - Service Alberta
03.2023 - 11.2023
Reviewing Officer
Government of Alberta- Driver Fitness & Monitoring
08.2022 - 03.2023
Senior Information Officer
Government of Alberta-Driver Fitness & Monitoring
05.2019 - 08.2022
Administrative Assistant
Government of Alberta-Driver Examination Standards
05.2019 - 08.2022
Bachelor of Science - Physical Therapy
Our Lady of Fatima University
High School Diploma -
David Thompson High School
- Freedom of Information Privacy Act course completion
- Respectful Workplace training
- Workplace Violence Prevention
- Lean Six Sigma Yellow Belt course completion
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