Joy Cameron
Greensboro,NC
Summary
Customer Service Professional with over five years of experience in resolving customer inquiries and concerns. Proven skills in interpersonal and written communication, leadership, problem solving, and effective listening. Committed to delivering clear solutions and enhancing customer satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Food and Beverage Expert
Target
Greensboro, NC
08.2023 - 07.2025
- Deliver outstanding guest service, ensuring a fresh and full shopping experience throughout all hours of operation.
- Prioritize guest needs over tasks, making their satisfaction a top priority.
- Uphold and maintain the execution of the Food and Beverage Standards.
- Understand how operational procedures impact shortage and profitability.
- Execute food and beverage processes, including food deliveries, replenishment, stocking, zoning, and data accuracy.
Warehouse Worker/ Independent Contractor
Veryable
03.2023 - 08.2023
- Company Overview: Veryable Is an on-demand marketplace for manufacturing, logistics and warehousing labor.
- General Responsibilities included Selecting and retrieving merchandise from shelves and other storage areas.
- Quickly and accurately sort materials on racks, bins, and shelves.
- Follow company and industry safety policies.
- Selected and retrieved merchandise from shelves and other storage areas.
- Task prioritization.
- Applied accurate labels to ensure outbound product was properly stacked and sequenced.
- Veryable Is an on-demand marketplace for manufacturing, logistics and warehousing labor.
Front Desk Agent
Hyatt Centric Brickell
01.2021 - 01.2023
- Assisting guests efficiently, courteously, and professionally at all times.
- Maintain a high level of service and hospitality!
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
- Post guest charges, collect payments, handle guest billing and folio adjustments and follow all cash handling procedures as required by Concord.
- Handle guest mail and messages with respect to privacy and professionalism!
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Be a great communicator to various departments and management on guest comments and concerns.
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance!
- Have full knowledge of hotel safety and emergency procedures.
- Gained experience in Night Audit responsibilities and procedures.
Supervisor
Subway Inc
12.2019 - 11.2020
- Supervised the operations of a shift to ensure that food safety, product preparation, cleanliness, and inventory control standards are maintained.
- Performed all tasks and responsibilities of a Sandwich Artist as outlined in Sandwich Artist job description.
- Trained newer or less experienced Sandwich Artists in their tasks and responsibilities.
- Performed paperwork duties as needed.
Education
RMT - Energy Healing
Holistic Arts Institute
Lincoln, CA07-2022
Skills
- Active listening
- Computer literacy
- Telephone etiquette
- Critical thinking
- Interpersonal communication
- Cash handling
- Written communication
- Leadership skills
- Stress management
- Communication proficiency
- Night audit experience
- Customer service excellence
- Physical stamina
- Organizational abilities
References
- Ibrahim Silwany, Hyatt Centric Brickell, Director of rooms, 786-441-1234
- Danny Boza, Hyatt Centric Brickell, Front Office Manager
- Yanelis, Target, Human Resources Expert, 786-441-1234
- ETL of Human Resources Jeffrey , 336-286-2511
Professional Overview
Dedicated Customer Service Professional with more than five years of experience in creating clear solutions for customer concerns or questions. Most Highlighting skills would be, Customer Service, Interpersonal Communication, Written Communication, Leadership, Problem Solving, and Effective Listening.
Accomplishments
- Hyatt Centric Brickell Employee of the Month December 2021
References
References available upon request.
Timeline
Food and Beverage Expert
Target
08.2023 - 07.2025
Warehouse Worker/ Independent Contractor
Veryable
03.2023 - 08.2023
Front Desk Agent
Hyatt Centric Brickell
01.2021 - 01.2023
Supervisor
Subway Inc
12.2019 - 11.2020
RMT - Energy Healing
Holistic Arts Institute