Joy Campbell
Randallstown,MD
Summary
Dynamic and results-driven operations and fleet management leader with over a decade of experience optimizing transportation services and ensuring regulatory compliance. Expert in managing large-scale vehicle fleets, enhancing operational efficiency, and driving cost-effective improvements. Proven track record in leveraging data analytics and telematics to streamline dispatch routing, boost safety, and elevate customer satisfaction. Adept at leading cross-functional teams, developing strategic solutions, and fostering strong client relationships. Skilled in navigating complex regulatory environments and implementing innovative processes to achieve organizational goals and exceed performance benchmarks.
Overview
13
13
years of professional experience
Work History
Regional Manager
Big Star Transit, LLC
04.2024 - 07.2024
- Directed and oversaw non-emergency medical transportation services across the region, including UberWAV, ensuring seamless service delivery and client satisfaction
- Coordinated daily operational activities, including vehicle dispatch, scheduling, and route planning, to optimize efficiency and service quality
- Managed and adjusted service capacity based on client demand and operational needs, ensuring optimal resource allocation
- Implemented and monitored rigorous quality control measures to ensure high standards of service and compliance with operational protocols
- Conducted weekly reviews of Key Performance Indicators (KPIs) and budget goals, analyzing performance data to drive improvements and maintain financial efficiency
- Developed and maintained comprehensive performance reports for internal stakeholders and clients, highlighting achievements and areas for improvement
- Ensured compliance with the Americans with Disabilities Act (ADA) and Department of Transportation (DOT) requirements, including overseeing medical and drug/alcohol testing procedures
- Managed accident reporting procedures and enforced safety protocols for both drivers and clients, addressing any incidents promptly and effectively
- Conducted regular safety audits and inspections to ensure adherence to regulatory standards and operational safety
- Managed client invoicing and contract administration using proprietary platforms, ensuring accurate billing and efficient contract execution
- Developed and maintained strong relationships with clients, addressing any service issues or concerns and ensuring high levels of customer satisfaction
- Participated in client meetings to provide performance statistics, updates, and discuss service enhancements
- Built and led high-performing divisional teams through effective recruitment, hiring, and training processes
- Provided proactive coaching and development to team members, focusing on performance management, skill development, and growth opportunities
- Fostered a positive work culture aligned with Big Star Transit’s brand values, promoting a commitment to quality service and operational excellence
- Identified and pursued new business development opportunities to expand service offerings and grow the company’s client base
- Developed network deployment strategies to meet or exceed performance standards and client expectations
- Contributed to strategic planning and organizational growth initiatives, acting as an active voice in shaping the company’s future direction
- Established and maintained consistent operational processes and systems to enhance efficiency and service reliability
- Implemented process improvements to streamline operations, reduce costs, and improve overall service delivery
- Developed and maintained systems for effective monitoring and evaluation of operational performance
- Prepared and reviewed weekly client invoices using contractual ridership data and proprietary platforms, ensuring accuracy and timely processing
- Reported monthly performance statistics and service updates to corporate leadership, providing insights and recommendations for operational improvements
- Successfully optimized routing and scheduling for increased operational efficiency, resulting in a 15% improvement in service delivery times
- Enhanced client satisfaction through improved quality control measures and responsive customer service, leading to a 20% increase in positive feedback
- Implemented new processes that streamlined dispatch operations and reduced operational costs by 12%
- Built a high-performing team through targeted recruitment and development efforts, improving overall team productivity and performance.
Transportation Director
Pyramid Healthcare
05.2022 - 04.2024
- Coordinated and managed the entire lifecycle of leased vehicle contracts, from initial order to final delivery, ensuring timely and efficient fulfillment
- Developed and nurtured relationships with internal teams and external vendors to facilitate seamless vehicle procurement and maintenance processes
- Monitored vehicle order status and proactively communicated updates and exceptions to relevant stakeholders, ensuring transparency and timely resolution of issues
- Created and maintained comprehensive KPI dashboards to track performance metrics related to telematics, vehicle spend, and safety trends
- Generated detailed monthly and weekly reports for executive leadership, highlighting key performance indicators and trends to inform strategic decision-making
- Analyzed data to identify areas for improvement and implemented action plans to enhance operational efficiency and service quality
- Managed a fleet of 300+ vehicles, overseeing routine maintenance, repair schedules, insurance coverage, and accident reporting processes
- Implemented a preventive maintenance program to reduce vehicle downtime and extend the lifecycle of fleet assets
- Negotiated and managed contracts with maintenance providers to ensure high-quality service and cost-effectiveness
- Supervised a diverse team of 90+ employees across multiple states, including direct staff and contractors, focusing on recruitment, training, and performance management
- Conducted regular performance reviews and developed tailored training programs to address skill gaps and foster professional growth
- Created and maintained a positive work environment, promoting teamwork, accountability, and high standards of service delivery
- Participated actively in the Cost Containment leadership team, contributing to strategies for controlling and reducing transportation expenses
- Developed and managed annual transportation budgets and forecasts, aligning financial resources with organizational goals
- Analyzed transportation cost data to identify and implement cost-saving measures, optimizing the balance between service quality and expenses
- Utilized planning tools and data analysis to anticipate variability in transportation demands and adjust resources accordingly
- Continuously reviewed and refined transportation processes to enhance service delivery and operational efficiency
- Led initiatives to streamline workflows, reduce redundancy, and implement best practices across the transportation department
- Ensured compliance with all relevant regulations, including DOT, OSHA, and CARF standards, through regular audits and inspections
- Developed and enforced safety policies and procedures, including driver training and vehicle safety checks
- Conducted routine facility and transportation hub visits to monitor compliance and address any safety or operational issues
- Maintained strong relationships with clients, ensuring high levels of satisfaction and addressing any service-related concerns promptly
- Managed client invoicing and contract administration, utilizing proprietary platforms for accurate and efficient processing
- Represented the transportation department in client meetings and negotiations, providing performance updates and discussing service enhancements
- Successfully created new revenue streams in two states through innovative transportation solutions, generating an additional $20-30k per month in transportation revenue
- Implemented a comprehensive cost containment strategy that resulted in a 15% reduction in overall transportation expenses
- Introduced a new fleet management system that improved vehicle utilization rates by 12% and reduced maintenance costs by 18%
- Developed a new safety training program that led to a 25% decrease in vehicle accidents and improved overall safety performance.
Transportation Director & Fleet Manager
Sheppard Pratt
08.2011 - 05.2022
- Developed and led comprehensive DOT compliance programs, ensuring adherence to federal and state regulations
- Designed and implemented safety qualification processes for drivers, including training programs, certifications, and regular safety drills
- Conducted detailed audits of safety protocols and systems to ensure compliance with regulatory standards, promptly addressing any discrepancies
- Oversaw the maintenance, insurance, and operational readiness of a fleet of 300+ vehicles, including scheduling regular inspections and repairs
- Managed vendor relationships for fleet services, negotiating contracts to optimize service quality and cost efficiency
- Implemented an telematics system to monitor vehicle performance, track usage patterns, and identify maintenance needs proactively
- Supervised daily dispatch operations, ensuring efficient routing and scheduling of transportation services to meet organizational needs
- Utilized advanced software tools to optimize routes, reducing fuel consumption and improving service delivery times
- Developed contingency plans to address service disruptions and ensure uninterrupted transportation services
- Managed transportation budgets, including forecasting, expense tracking, and financial reporting
- Conducted ongoing analysis of transportation costs, identifying opportunities for cost reduction and operational efficiency
- Collaborated with the leadership team to align transportation expenses with overall financial goals and strategies
- Recruited, trained, and supervised a team of drivers and support staff, focusing on skill development and adherence to safety standards
- Implemented a performance management system to regularly evaluate and enhance employee performance
- Developed and facilitated ongoing training programs to ensure staff were knowledgeable about industry best practices and regulatory changes
- Maintained strong relationships with clients, addressing any service issues promptly and ensuring high levels of customer satisfaction
- Managed service contracts and performance agreements, ensuring compliance with client expectations and service level agreements
- Coordinated with internal departments to ensure seamless integration of transportation services with other organizational functions
- Continuously reviewed and improved transportation processes to enhance efficiency and effectiveness
- Introduced new technologies and methods to streamline operations and improve service quality
- Led initiatives to develop new revenue streams and service offerings, contributing to overall organizational growth
- Developed and managed a robust data collection and reporting system for transportation metrics, including safety, cost, and performance data
- Generated detailed reports for executive management, highlighting key performance indicators and strategic recommendations
- Monitored and analyzed performance trends, implementing action plans to address any identified issues and drive continuous improvement
- Successfully led the transition to a new fleet management system, resulting in a 20% reduction in maintenance costs and a 15% improvement in vehicle uptime
- Spearheaded the implementation of a new safety training program, reducing accident rates by 30% over a three-year period
- Enhanced route optimization strategies, leading to a 10% reduction in fuel consumption and improved on-time performance
- Developed and executed a cost-saving initiative that reduced operational expenses by $250,000 annually.
Education
Associate of Applied Science in Business Administration -
Harrison College
Indianapolis, IN03.2010
Skills
- Performance Management
- Operations Management
- Asset Control & Procurement
- Systems and software expertise(Routing & Telemation Systems)
- Federal Regulations ( DOT/ADA)
- Staff Training and Development
- Goals and performance
- Strategic Planning & Budgeting
- Cost Reduction & Vendor Management
- Personnel Monitoring Hiring & Training
Licensescertificates
- CDL Class B w/P
- Defensive Driver Instructor Certificate, 01/01/08
Timeline
Regional Manager
Big Star Transit, LLC
04.2024 - 07.2024
Transportation Director
Pyramid Healthcare
05.2022 - 04.2024
Transportation Director & Fleet Manager
Sheppard Pratt
08.2011 - 05.2022
Associate of Applied Science in Business Administration -
Harrison College
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