Joy Caraway
Murphy,NC
Summary
Professional customer service specialist with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and client relations. Adaptable and reliable, excelling in fast-paced environments and meeting changing needs. Known for positive attitude, problem-solving abilities, and delivering high-quality service.
Overview
2
2
years of professional experience
Work History
Cashier
Big Nick’s BBQ
07.2024 - 10.2024
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Front Desk Receptionist
Billy Howell Ford
02.2024 - 06.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Medical Receptionist
Roswell Pediatric Center
01.2023 - 01.2024
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
After School Teacher
Steam Academy Of Gainesville
06.2022 - 01.2023
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Prepared after-school enrichment activities for children to encourage student participation.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
Education
Dawson County High School
Dawsonville, GA2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Cash Register Operation
- Professionalism and Courtesy
- Issue Resolution
- Point-of-sale system operation
- Honest and Dependable
- Team Collaboration
Languages
American Sign language
Elementary
Timeline
Cashier
Big Nick’s BBQ
07.2024 - 10.2024
Front Desk Receptionist
Billy Howell Ford
02.2024 - 06.2024
Medical Receptionist
Roswell Pediatric Center
01.2023 - 01.2024
After School Teacher
Steam Academy Of Gainesville
06.2022 - 01.2023
Dawson County High School