JOY CATALLO
Scotch Plains
Summary
Accomplished Executive with extensive experience in strategic leadership and operational excellence. Expertise in process optimization, change management, and stakeholder engagement. Proven ability to drive high-impact results through effective team collaboration and strategic planning in dynamic environments.
Overview
22
22
years of professional experience
Work History
VP, Primary Casualty Process Operations
Everest Group
01.2022 - Current
- Implemented strategic direction for the insurance division, enhancing alignment with organizational objectives.
- Collaborated with business leaders to develop actionable plans for achieving key company goals.
- Analyzed workflows with stakeholders, recommending modifications to improve efficiency and reduce costs.
- Drove operational excellence initiatives, ensuring effective execution throughout the organization.
- Accelerated decision-making processes, fostering agility and responsiveness in operations.
- Directed technological enhancements, successfully minimizing waste and addressing business bottlenecks.
- Facilitated training programs to enhance staff capabilities and optimize operational performance.
Assistant Vice President – Premium Tax Oversight/WC Regulatory Operations
American International Group (AIG)
01.2019 - Current
- Completed first Financial Call season one month prior to the due date with no re-filings needed
- Implemented automation to eliminate certain mundane, repetitive tasks which should reduce time spent preparing the calls
- Coordinated funding and created the systems requirements needed to prepare for the new Indemnity Call being implemented in 2020
VP, Operations & Systems
Everest Group
03.2020 - 01.2022
- Achieved operational efficiency by overseeing $740M in gross written premiums.
- Strengthened communication with Risk Management President and underwriting management teams.
- Led teams of Underwriting Assistants to enhance customer service and policy management.
- Ensured team proficiency in core competencies to elevate customer service standards.
- Managed vendor partnerships to meet service level agreements consistently and effectively.
- Streamlined workflows and improved processes to boost operational output and efficiency.
Assistant Vice President – Premium Tax Oversight/Loss Sensitive Services
American International Group (AIG)
12.2013 - 01.2019
- Identified risks and enhancements by analyzing premium tax billing processes.
- Coordinated system enhancement requirements, streamlining underwriting, rating, and adjustment systems.
- Established team to continually monitor and enhance end-to-end process efficiencies.
- Led surcharge remediation project covering 19 funds, addressing over 11,000 program years.
- Executed tiered communication plan with AIG Executives and brokerage on surcharge.
- Facilitated 64% headcount reduction by improving processes and offshoring opportunities.
- Ensured zero exceptions as Loss Sensitive SME during the Multi-State Exam.
Assistant Vice President – Loss Sensitive Services (Current/Inactive)
American International Group (AIG)
06.2009 - 12.2013
- Enhanced Quality Control overseeing 15,000 adjustments for onshore and offshore staff.
- Reduced processing time by 50% through automated profit unit code calculations.
- Calculated loss sensitive premium accruals using non-machine entry for 7,000 accounts.
- Maintained premium variance below 5% with $100M forecast for Home Office.
- Accelerated billing by 30 days via automation and process efficiency improvements.
- Developed reports aiding brokers with adjustments, including Adjustment Comparison Report.
Director – Loss Sensitive Services – Current Accounts
American International Group (AIG)
02.2007 - 06.2009
- Increased operational efficiency by managing Loss Sensitive Divisions' activities.
- Ensured client satisfaction by meeting all Casualty service bar requirements.
- Developed a web-based adjustment module, replacing outdated Excel templates.
- Boosted adjustment volume by 70% through automation and strategic hiring.
- Implemented monthly talent reviews to enhance staff performance and retention.
Accounting Manager
American International Group (AIG)
08.2003 - 02.2007
- Enhanced team performance by managing five loss-sensitive analysts effectively.
- Developed a process correcting premium coding errors for accurate financial reporting.
- Collaborated with Home Office Management to address cash and War Room issues.
- Established coding guidelines for captive programs, enhancing premium tracking accuracy.
- Implemented a reconciliation process for accurate premium sub-ledger receivables.
Education
BA - Mathematics, Economics
Fairfield University
Fairfield, CT05.1997
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Complex Problem-solving
- Strategic planning
- Results-driven
- Customer service
- Operations management
- Staff development
Timeline
VP, Primary Casualty Process Operations
Everest Group
01.2022 - Current
VP, Operations & Systems
Everest Group
03.2020 - 01.2022
Assistant Vice President – Premium Tax Oversight/WC Regulatory Operations
American International Group (AIG)
01.2019 - Current
Assistant Vice President – Premium Tax Oversight/Loss Sensitive Services
American International Group (AIG)
12.2013 - 01.2019
Assistant Vice President – Loss Sensitive Services (Current/Inactive)
American International Group (AIG)
06.2009 - 12.2013
Director – Loss Sensitive Services – Current Accounts
American International Group (AIG)
02.2007 - 06.2009
Accounting Manager
American International Group (AIG)
08.2003 - 02.2007
BA - Mathematics, Economics
Fairfield University