JOY CHARLES
Albuquerque
Summary
Energetic employee driven to create an organized and efficiently run workplace. Thrives in diverse and stimulating environments, encouraging coworkers to explore new concepts. Develops and adjusts to align with current trends. Track record of enhancing productivity through process improvement, critical thinking and collaboration.
Overview
21
21
years of professional experience
Work History
Fleet Manager
Los Alamos National Laboratories
06.2022 - Current
- Led cross-functional teams in the development and implementation of new fleet policies and procedures.
- Implemented preventive maintenance programs, significantly reducing repair costs and extending vehicle life spans.
- Coordinated large-scale vehicle deployments for special projects or events while maintaining daily operational requirements.
- Increased customer satisfaction by working closely with clients to understand their needs and provide tailored solutions.
- Conducted regular risk assessments to identify potential hazards and minimize incidents within the fleet operation.
- Evaluated emerging technologies for potential incorporation into existing fleet management practices, driving continuous improvement efforts.
- Facilitated open lines of communication between drivers, dispatchers, mechanics, and leadership to foster a collaborative work environment.
- Spearheaded sustainability initiatives within the organization by incorporating eco-friendly vehicles into the fleet mix wherever feasible.
- Established strong vendor relationships for cost-effective procurement of vehicles and parts.
- Developed comprehensive training programs to ensure driver safety and compliance with regulations.
- Conducted thorough analyses of accident data to identify trends or patterns that could inform future safety training sessions.
- Demonstrated exceptional organization and attention to detail by overseeing the timely renewal of all required licenses, permits, and registrations for the fleet.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Maintained accurate driver information for delivery scheduling.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Proactively identified and solved complex problems that impacted management and business direction.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Email groups laboratory-wide for events and projects regarding government vehicles and road safety.
- Manage the Fleet phone line.
- Run weekly multi-step reports that are distributed lab-wide using Excel and other databases such as Sunflower, GSA Fleet, Geotab, AssetWorks and Ariba.
- Submit monthly vouchers for billing.
- Deliver exceptional customer service to thousands of vehicle custodians and drivers.
- Procure government vehicles and help manage a government fleet of 1900+ vehicles.
- Work with employees throughout the laboratory to manage government vehicles.
- Work with large outside groups such as GSA to deliver quality and clear service to the laboratory.
- Work with out-of-state LANL groups such as the NNSA manage the Fleet.
- Submit over 15 monthly deliverables.
- Work with legal department to manage and track vehicle accident and incidents.
- Knowledge in LANL forms.
- Work with local vendors to provide services.
- Manage large projects involving vehicles lab-wide using Google Calendar and Outlook applications.
- Collaborate with the badge office to escort visitors and attain visitor badges.
- Create customized and monthly Utilization Reports for ALDs and groups lab wide.
- Learn and train others in new telematics software.
- Assist team in updating the Fleet web page.
- Co-create a survey system specifically tailored to Fleet.
- Full time
Library Specialist
Los Alamos Public Libraries
01.2016 - 06.2022
- This is a supervisory position involving directing, training, and evaluating staff members and volunteers of all ages.
- Manage and develop a collection of over 160,000 items including books digital media, with a team of other librarians.
- Assist with circulation functions, processing new materials and removing materials from shelves and catalogue.
- Catalogue and sort books, print materials and non-print items.
- Organize engagements for visiting guest authors, illustrators, and musicians.
- Plan special programs to highlight specific observances (such as Black History Month, Pride Month, World Read Aloud Day, etc.).
- Catalogued and sorted books, print materials and non-print items.
- Assisted with library equipment use, aided with technology access, and checked out and in items.
- Helped patrons find desired items, located books and other materials, and checked due dates to share expected returns.
- Supported social media manager in suggesting and developing engaging content to promote library services.
- Purchase and curate library physical and digital collections.
- Plan and present weekly children's programming, reading stories, singing songs, and supervising hands-on activities.
- Answered patron questions in-person or by phone regarding library services, resources, and hours.
- Leveraged technical prowess to adopt and master library-specific software and equipment.
- Explained library cataloging and Dewey Decimal System to educate patrons on library setup and self-service methods for locating materials.
- Increased new library card accounts, assisting patrons with paperwork and processing.
- Sorted mail, filed paperwork, and handled other administrative tasks.
- Contributed to digitizing projects, converting files to various file formats following established file naming conventions.
- Maintained circulation stacks with well-organized materials, quickly returning items to correct stack locations.
- Resolved disputes using knowledge of library and expert customer service skills.
- Helped library staff understand usage trends by compiling and reporting on patron data.
- Kept library records up-to-date.
- Checked library materials for damages and personally repaired minor problems.
- Troubleshoot and resolved problems with library equipment, computer terminals, and devices.
- Gathered reference information with printed materials and database searches.
- Catalogued and sorted books, print materials and non-print items.
- Full time
- Implemented inventory control measures, reducing material losses while maintaining accurate records on circulation statistics.
- Managed acquisitions process to ensure timely delivery and availability of materials for patrons in high demand areas.
- Spearheaded volunteer recruitment efforts, expanding the library''s capacity to serve its community effectively.
- Partnered with local organizations to host public events increasing awareness about the importance of libraries within a community.
- Streamlined library processes for improved user accessibility and convenience with the implementation of new technology solutions.
- Participated in professional development opportunities, staying up-to-date on industry trends to improve service offerings continually.
- Trained new hires efficiently bringing them up-to-speed on internal procedures resulting in smoother operations overall.
- Facilitated information literacy workshops, empowering patrons to independently navigate library resources and services.
- Collaborated with local schools for successful outreach initiatives, promoting reading and literacy among students.
- Enhanced patron experiences by providing personalized and efficient reference assistance.
- Addressed customer concerns promptly, ensuring a positive experience and maintaining satisfaction levels consistently high.
- Cultivated a welcoming atmosphere within the library fostering an environment conducive to learning and collaboration.
- Conducted regular assessments of collections'' strengths and weaknesses identifying gaps in coverage or outdated materials.
- Developed engaging library programming, attracting diverse audiences and fostering a sense of community within the library.
Cello Teacher
Self and Hummingbird Music Camp
04.2004 - Current
- Teach cello and violin to students of diverse musical backgrounds and abilities to achieve expertise in their instrument as well as access a well-rounded music education.
- Procure appropriate musical supplies and instrumental equipment for effective program of instruction.
- Collaborate with parents, caregivers, and students to set an individualized curriculum.
- Assessed students' progress against set goals and implemented improvement plans to help each reach full potential.
- Target individual students' areas of specific challenges and strengths.
- Teach various musical techniques via demonstrations and engaging students' input. Music is limitless.
- Enhance students' creativity and fun by leveraging innovative ideas such as creating animal sounds on instruments.
- Develop music programs, recitals and performances with material preparation, individual and group rehearsals, and instruction.
- Teach skill-building techniques to underscore concepts and to progress students towards ambitious goals.
- Part time
- Offered support for audition preparation, helping students secure placements in competitive ensembles or programs.
- Increased student enrollment through engaging group classes and workshops tailored to different age groups.
- Promoted a positive learning environment by fostering strong relationships with students and parents.
- Served as an advocate for the value of music education in schools, participating in community outreach initiatives related to arts funding awareness campaigns.
- Collaborated with fellow music teachers on interdisciplinary projects, enriching the overall educational experience for students.
Instructional Assistant
Mountain Elementary School
08.2012 - 12.2015
- Helped staff accomplish class goals by teaching concepts to small groups and individual students.
- Helped redesign and implement a new 5th grade learning model that is still being used.
- Chose reading materials for the 5th grade curriculum.
- Assisted in the school library using Destiny. Cataloged, checked in and out, and searched for materials using Destiny.
- Worked with teachers to engage students with diverse, creative strategies, hands-on activities and technology-based approaches.
- Developed and implemented concepts for decorating bulletin boards, special displays and seasonal exhibits.
- Impacted student behavior through positive reinforcement and effective modeling strategies.
- Improved performance of struggling students, including special needs kids and emotionally challenged students, by providing personalized mentoring and tutoring.
- Boosted students' self-confidence with targeted lessons and activities.
- Promoted teaching efficiency by keeping supplies and classroom spaces well-organized.
- Part time
Education
High School Diploma -
Crossroads School For The Arts And Sciences
Santa Monica, CACello Performance
Indiana University School of Music
Bloomington, IN01.2004
Skills
- Active Q clearance
- Pay close attention to detail
- Self-Motivated with a positive outlook
- Thrives in collaborative projects
- Deadlines met stress-free
- Task prioritization
- Superior customer service
- Excellent spoken and written communication
- Outstanding work management and organizational skills
- Scheduling and effective communication
- MS office suite
Timeline
Fleet Manager
Los Alamos National Laboratories
06.2022 - Current
Library Specialist
Los Alamos Public Libraries
01.2016 - 06.2022
Instructional Assistant
Mountain Elementary School
08.2012 - 12.2015
Cello Teacher
Self and Hummingbird Music Camp
04.2004 - Current
High School Diploma -
Crossroads School For The Arts And Sciences
Cello Performance
Indiana University School of Music
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